Posted: January 6, 2020 at 10:06 am
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We have the “pay by check” option enabled for our site, and we want to record the payments when they are received. BUT, when we click the “Apply Payment” button on the transaction page, the window opens, but it’s grayed/faded out and we cannot make changes. Any suggestions on how to get this to work? |
Hi, This may be the result of a plugin/theme conflict. If you can check the browser console for errors (JavaScript errors, to be specific) then you might find which plugin/theme file is causing the error. |
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It looks like it’s an issue with our theme… so I guess we are out of luck unless we change the theme? |
What is the error being thrown and which theme are you using? We may be able to give you a snippet to prevent whatever script is loading from doing so on the editor. |
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We are using EcoRecycle theme: https://themeforest.net/item/eco-recycling-a-multipurpose-nature-ecology-wordpress-theme-/7970296 Here are the errors in the js console: ReferenceError: Can’t find variable: enableClasses TypeError: $container.isotope is not a function. (In ‘$container.isotope({ |
Those errors can be avoided by simply removing the theme’s scripts from the admin pages the scripts don’t belong on. Can you share a temporary download link for the theme files? If so, we can help you put together a code snippet that will remove the errant scripts. If not, you can contact the theme developer for further support. |
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This reply has been marked as private. |
Hi, Thanks. The following code will remove the assets loaded by the Page building plugin. This will have an effect only on the Event Espresso Transactions pages (the assets will continue to load everywhere else in the admin)
You can add the above to a functions plugin or, if available, into your WordPress child theme’s functions.php file. |
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Thank you for your magic and wizardry! I just tried this out and it works great. π |
Great to hear it’s working for you. If you find other, similar issues on other admin pages of the site please let us know and we can look into adding on to the “do not load page builder stuff onto these admin pages” list. WordPress makes this all possible with its plugin API/hooks system. |
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