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RichardHK
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October 2, 2022 at 11:05 am
I followed docs for giving a refund (2 stage, EE then refund via Stripe) but seems a partial refund does not work.
I have $2,499 as original price. I then apply refund of $300 – so registrant pays $2,199 – BUT the registration then goes awry with:
1. Status flips to “Incomplete”.
2. Total Amount Due: $300.00 – This is not due, of course.
2. Transaction Items line total still shows full amount before refund.
Using the “Recalculate Taxes and Total” does nothing.
Can you please advise how to fix. Looked through many support docs but most quite old and not the same.
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Tony
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October 6, 2022 at 11:36 am
Hi there,
Apologies for the delayed reply.
With Event Espresso when any monies are owed within a transaction (be it the total payments are less than the total amount owed or refunds) the transaction will switch from Complete to Incomplete, however, it is the Registration Status that determines if that registration is counted towards the ‘sold’ values of an event.
So an ‘Approved’ registration still counts towards the event sold count even with an ‘incomplete’ transaction status.
Do you have a screenshot you can share of the above?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Note you can mark your reply private so only EE staff can view it if preferred.
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RichardHK
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October 7, 2022 at 2:30 am
This reply has been marked as private.
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Tony
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October 7, 2022 at 5:04 am
Ok, so starting with the refund screen, that looks correct.
The reference to method of payment being ‘Offline’ is custom text someone has set on your site, that’s not something EE has by default. The text used there is set within your payment methods, so in Event Espresso -> Payment Methods. The dropdown uses the Admin Description (if set) or the Admin Name of the payment methods to populate the dropdown. One of you payment mehtods has been set to have either of those set to ‘Offline Credit Card Payment’.
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The transaction details section also looks correct, the ‘Transaction Status’ is incomplete because the ‘Payments Total’ value no longer equals the ‘Transaction Total’.
A section of the total payment has now been refunded, meaning the total owed was $2499, a payment of $2499 was made, a refund of 300 was applied so the amount paid no longer matches the amount owed.
$300 is still owed for that transaction.
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The payments section of the invoice is listing out the payments linked to the transaction which includes refunds and then totals them using the total amount owed.
The total of the transaction was (and still is) $2499, the total payments are the initial $2499 payment, minus a $300 refund, which totals $2199. So yes, the amount owed to currently complete that transaction is $300.
To work around that you can use the promotions add-on to apply a $300 discount to the transaction, here is an example of that transaction with a $300 Fixed discount:
https://monosnap.com/file/qb7GULWjkJrnh5dzM67i4uEmRMzmX3
Which then shows in the invoice like this:
https://monosnap.com/file/ClaGypo01FN3j1j5vpS3nVDrndIIBb
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RichardHK
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October 9, 2022 at 11:00 am
Excellent Tony.
The Promotions add-on fixed my problem Ok. Just needed an edit of the registration details after fixing the dollars.
Many thanks.
Richard
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Tony
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October 11, 2022 at 2:49 am
Awesome, I’m glad it worked for you.
Any further issues/questions just let us know.
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