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shoot360
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June 30, 2016 at 5:10 pm
I have a couple of campers that couldn’t make a day or two of the camp. I want to discount their attendee amount to reflect the new prorated amount and match the payment amount that I have received. How can I do that after they have already registered?
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shoot360
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June 30, 2016 at 5:21 pm
Following
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Tony
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July 1, 2016 at 3:06 am
Hi there, you can apply a refund within the transaction.
View the registration within Event Espresso -> Registrations.
Once you open the registration you’ll find a ‘View Transaction’ button, click that.
You’ll need to make sure when you apply the refund you set to leave the registration status the same (by default it will set to Cancelled)
Also you may want to uncheck the option to send payment related messages otherwise the user will receive a ‘Payment Refunded’ email.
Here are those two options highlighted to what you likely want to use – http://take.ms/hEsD9
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shoot360
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July 1, 2016 at 9:18 pm
I did what you said and it actually added onto the total owing instead of subtracting: 
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Tony
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July 4, 2016 at 5:02 am
There’s no payment on that registration currently so any refunds will add additional amounts to the amount owing.
So you are applying the first payment made to this registration (which is now lower than the original registration amount)?
You can either remove the above refund and apply a payment of the amount you actually received within the transaction, or apply a payment for the full amount and then apply any refunds made after that as you can not alter the values of a registration once it has been made.
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