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Edgar Antillon
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October 17, 2022 at 1:01 pm
I am unable to use the check-in feature of the app all of the sudden. I have used it without issue for a while now, and started failing a week ago.
When I click the attendee’s name for check-in it reads Connection error. Unable to load data.
I have already checked json page and no error was given.
I also deactivated all plugins except for EE, and activated default theme. Still not working.
concealedcarryforfree.com
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Tony
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October 17, 2022 at 2:23 pm
Hi there,
iOS or Android?
Can you send me temp login details so I can view this on the app, please?
You can use this form: https://eventespresso.com/send-login-details/
If you can add the steps you are taking on the app itself and the name of an event/attendee I can try checking in to test it.
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Edgar Antillon
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October 18, 2022 at 11:22 am
I sent you those details. We primarily use Android.
The steps we take on the app are: Enter app. Select event. Click Attendees tab. Click radial button corresponding to attendee needing to be checked in. See error pop up. Get sad.
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Tony
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October 19, 2022 at 5:34 am
Hi there,
I’ve emailed you directly with some additional details on this but adding some details for any future readers.
The issue here is being caused by GoDaddy’s Firewall now blocking the requests, listing them as ‘fake bot access’. We can’t control that on our end so GoDaddy will need to add an exception for those requests to the site.
Unfortunately, I’m not aware of a way to spot this from your site/GoDaddy control panel. I used a reverse proxy locally to view the request to/from the app which showed this:
https://monosnap.com/file/d5q3c1E8qojSTcob7OiYEXHZdbpMU9
Details relating to the above site have been removed from view).
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