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Frank Moten
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February 27, 2015 at 7:59 pm
Initial was getting a timeout sending to authorize.net nut that just seemed cause they use godaddy garbage hosting. but now processing order but going pack to the confirm page it seems. anyone have any ideas?
============================ E R R O R =========================
An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.
This transaction has been approved.
It is advisable for you to contact the merchant to verify that you will receive the product or service.
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Lorenzo Orlando Caum
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February 28, 2015 at 1:38 pm
Hi, is this happening sporadically or with all payments? Also what are the relay URLs currently set to in Authorizenet?
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Lorenzo
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Frank Moten
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February 28, 2015 at 7:12 pm
happening with all the orders now. was working ran many orders nothing change other than godaddy installing a plugin debug thing which i disabled. i will double check another authorize.net but nothing there would have changed. thank for helping!
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Lorenzo Orlando Caum
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March 1, 2015 at 2:25 pm
Hi Frank,
happening with all the orders now. was working ran many orders nothing change other than godaddy installing a plugin debug thing which i disabled.
Could you re-test with only Event Espresso running? It sounds like something on the site has changed. Be sure to restore your other plugins after testing.
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Lorenzo
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Frank Moten
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March 1, 2015 at 3:07 pm
with all plugins off it still does not work. thinking i should just re-install wordpress then espresso. the client is pretty new and normally i break people in before doing this kinda thing. i think godaddy may have modified something…
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Dean
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March 2, 2015 at 2:00 am
Hi,
One thing that might be worth checking is whether Godaddy has your client set up on permanently cached hosting. It’s an issue we have come across several times recently, and while I haven’t seen this particular issue as a result of the caching it does sound plausible that server caching is affecting it.
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Frank Moten
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March 8, 2015 at 11:25 am
Thanks Dean!
I am actually moving the site to my server now so I can have a more honest view of the site. It was working fine without errors until my client complained to Godaddy that site was hanging and going down. I do have one question i read somewhere that the Espresso license may need to be reset if I run in test, is there a way I can test things out on the IP before I moves the domain name over?
THANKS ALWAYS!
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Dean
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March 9, 2015 at 2:23 am
Hi,
Please don’t use the licence key on a development site. You can still use the plugin, the main drawback is updates will have to be done manually, but it is strongly advised to leave the licence key on the live site.
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Frank Moten
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March 9, 2015 at 7:52 am
ok that makes sense i wanted to test to make sure its working ok before switching domain name. appreciate the quick reply.
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Tony
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March 9, 2015 at 8:43 am
Hi,
I just wanted to confirm that Event Espresso worked as expected again after moving away from GoDaddy hosting?
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Frank Moten
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March 10, 2015 at 8:24 am
I’ve got the site set up on my server and its working again, thanks for the assistance! Godaddy is no ones friend when it comes to hosting. My new policy will be won’t even work on sites hosted there!
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Tony
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March 10, 2015 at 9:38 am
I’m glad everything is working again 🙂
I’ll mark this thread resolved, if you have any further problems please open up a new thread.
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