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bdearth
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March 15, 2014 at 9:26 am
Hi there guys,
We’ve recently created custom question fields for “Company/Organization,” and “Phone,” so that they may appear, in preferred order, among the personal information questions (of “First Name, Last Name,” and “Email”), instead by default appearing under “Contact Information” in a separate grouping. However, when signing up as a test registrant, these two custom fields are not delivering the information that had been entered into the fields.
(Screenshots): http://itc.mb.ca/files/group-question.png , http://itc.mb.ca/files/reg-status-approved.png
*I’m wondering if it might be in our best interest to use the already-there Admin fields for Company and Phone. What would you recommend? If this is a better option, how might we go about changing these two fields, to display in the preferred order?
(Order Preference):
First Name
Last Name
Company/Organziation
Email
Phone Number
Thanks!
-Betty
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Dean
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March 17, 2014 at 6:31 am
Hi Betty,
How did you sign up – via the admin or via the front end?
Do you have an example event we can look at?
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bdearth
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March 18, 2014 at 12:59 pm
We’re not logged in as Admin’s while test-registering, and it’s through the live site registration.
Here are screenshots of the process and what is happening, starting from the user view (what I’m doing, how the screen and info looks, etc):
1) To start, some fields are displaying red text (why might it be doing that?) *As well, Captcha answers are entered correctly: itc.mb.ca/files/0001_asUser.png
2) This displays after all info has been entered: http://itc.mb.ca/files/0002_withCorrectCaptcha.png
3) Displaying after clicking “Finalize Registration:” http://itc.mb.ca/files/0003_Finalization.png
Now, what I’m seeing from the Dashboard view:
4) It appears that the registration did go through proper: http://www.itc.mb.ca/files/004_how_many.png
5) All the test information is intact, and appears fine: http://www.itc.mb.ca/files/005_all_looks_normal.png
6) When clicking on the user’s name to view full profile, this is what we see (please note there are two fields at the bottom for Company/Organization and Phone Number, however both display blank): http://www.itc.mb.ca/files/006_click_name_to_view_user.png
*Are we doing something wrong in the setup, or test registration?? *Included are five screenshots from the Question Groups area, to give insight to current settings:
http://www.itc.mb.ca/files/007_questions_group.png
http://www.itc.mb.ca/files/007a_Company_details.png
http://www.itc.mb.ca/files/007b_Phone_details.png
http://www.itc.mb.ca/files/008_groups.png
http://www.itc.mb.ca/files/009_edit_Question_Group.png
Please let me know if there is any other information that I can send to help, thanks very much, I hope you’re all having a great afternoon!
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Josh
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March 19, 2014 at 2:26 pm
Hi there,
I can answer the first question about why some of the question input fields are being displayed in red text. This is because there is something in the theme that’s styling the input text as red if it’s a required question. You can add this to the end of the child theme’s css file to change it to black:
.required {
color: #000;
}
We will need to look into your other questions. Event Espresso 4 beta does have some work left to do before it graduates to a stable release.
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bdearth
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March 20, 2014 at 7:33 am
Thanks, Josh!! I’ll change the color styles – the information comes through with red text (for the 3 system fields), but when I see text in a form field in a different color, I’d wonder if “I’d entered it in the wrong format(?)” and wouldn’t want to confuse users.
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bdearth
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April 4, 2014 at 12:20 pm
Hi guys,
We’ve got a test event added to the site currently. *Have you been able to find out what we may have done, in order for the custom questions to not save the answers?
Thank you,
-Betty
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Josh
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April 29, 2014 at 1:37 pm
Hi Betty,
Can you post a link to the test event so we can take a look?
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bdearth
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April 29, 2014 at 2:46 pm
Certainly – http://www.itc.mb.ca/events/fundamentals-of-noise-and-vibration/
Thanks, Josh.
-B.
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bdearth
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April 29, 2014 at 3:31 pm
***My apologies, I’d had to create a new event for testing. Please find it here: http://www.itc.mb.ca/events/this-is-a-test-event-2/
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Josh
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April 29, 2014 at 3:36 pm
Hi Betty,
We’re looking into this. Do you happen to know what changes have been made to Event Espresso’s files and functions? We are also seeing that Event Espresso’s JavaScript isn’t loading on the registration pages.
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bdearth
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April 29, 2014 at 3:50 pm
Might you happen to know why this event is not displaying with any dates or times, even though I’ve got them set up on the Event listing?
“There are no upcoming dates for this event.” = What is displaying on the event page. Also it’s not displaying in the main sidebar widget.
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Josh
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April 29, 2014 at 4:01 pm
Hi there,
A lot of what normally gets displayed isn’t displaying here, which is why I asked about which files and functions in Event Espresso have been changed.
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bdearth
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April 29, 2014 at 4:16 pm
About a week ago, I’d re-downloaded all of the files, and re-installed them in the plugins folder. Just the EE_Error.core.php file was what has been changed. **I see now the question fields have changed to read “Last Name” first, and “First Name” second. Not sure what happened here??
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Josh
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April 29, 2014 at 4:32 pm
Can you try going to the Contact Information group edit page, click and hold on First Name, then drag it above last name, then save?
Also, can you restore EE_Error.core.php to a fresh copy?
An important piece of this puzzle to figure out what’s going on will be finding out why Event Espresso’s JavaScript is not loading. Would it be okay if one of us can get file access to this site? If so, please send temporary FTP & WordPress admin level log in credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
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bdearth
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April 29, 2014 at 8:34 pm
Yes, of course, please do – I’ll send the details your way, and thank you, Josh.
-B.
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Josh
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April 29, 2014 at 9:40 pm
Hi Betty,
I found what’s causing more than one of the issues: The WordPress theme’s footer.php file has been modified and the call to the wp_footer() function was removed. If you compare the last 4 lines of twentytwelve/footer.php that’s on your site to a unaltered copy of footer.php that you can download from here you’ll see this difference:
</footer>
<!-- your copy -->
</body>
</html>
<!-- an unaltered copy of twenty twelve -->
</footer><!-- #colophon -->
</div><!-- #page -->
<?php wp_footer(); ?>
</body>
</html>
Without the wp_footer() hook Event Espresso and many other WordPress plugins will break. This can be fixed by restoring the wp_footer() hook to the line just before the closing body tag.
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bdearth
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April 30, 2014 at 7:27 am
Hi Josh,
Thank you for letting me know, I’ve included the
<?php wp_footer(); ?> hook right before the body. I’ve also just re-downloaded and re-installed the newest files, brand new, for EE4. Do you think something in our custom stylesheets may be causing this? I’m noticing still, I can’t move the “First Name” question field above “Last Name;” after saving, it reverts to display “Last,” then “First” name.
-B.
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Josh
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April 30, 2014 at 1:11 pm
Can you try moving the Company name field above the two, then move the first name above last name?
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bdearth
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April 30, 2014 at 2:27 pm
I moved “Company” above “First and Last Names,” and the Organization field stayed put. And then when I moved “First Name” under “Organization,” this worked! So “Organization” is at the top, followed by First, Last Name, Email, and Phone Number. Thank you for your help!
Might you happen to know why this current event is not displaying on our sidebar, where the widget sits?
Thanks,
-B.
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Josh
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April 30, 2014 at 3:04 pm
That’s because the widget is set to not display expired events, which checks against the start date of the event. Since the start date is April 25, it gets filtered out.
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bdearth
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April 30, 2014 at 3:26 pm
This makes sense, however I’ve got the event running from April 25th, to May 25th. If this is a multiple-day event, will it always hide the listing, when the widget is set to “Hide Expired Events?”
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bdearth
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May 1, 2014 at 10:16 am
What my thought process is – is that if, for example, it is a week long event, and it’s only two days into the event itself, users still need to be able to purchase tickets. Please advise if this is only function on single day events.
Thank you,
-B.
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Josh
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May 1, 2014 at 11:07 am
Hi Betty,
One of the nice new features of Event Espresso 4 that Event Espresso 3 didn’t have is the ability to add multiple datetimes for one event.
So for the case of your weeklong event (let’s say it’s 5 days Monday-Friday) you can create 5 datetimes for the one event. You click on the Add Datetimes button in the Event Tickets & Datetimes box of the event editor to make this happen. It’s up to you if you want to make it so one ticket gives access to all 5 dates or single dates. This way if someone visits the site on Wednesday they’ll see that there are upcoming dates for Thursday and Friday for this week’s event.
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bdearth
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May 16, 2014 at 11:11 am
Hi Josh,
Thanks for letting us know! From here on, we will use the method of adding new date times, within a single event, to display multiple event dates.
Thanks for your help!
-B.
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Lorenzo Orlando Caum
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May 16, 2014 at 3:57 pm
Hi Betty,
If this support post has been resolved, could you go ahead and mark it as resolved?
Thanks!
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