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movingbodies
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March 11, 2021 at 9:22 pm
Hi team,
We have had many occasins where a booking (event) has been started by a person but they do not complete the full process and exit out.
As a result, this then books the event and shows sold out (as we only have a limit of 1 for that event)
The issue is that the 1 booking did not intent to book the date, but the system is selling it out.
From our end, we do not see any regristration details and only that it has been reserved.
When I have enquired about this in the past, I was informed that it would release after a certain period of time.
We find this is not happening and it is stayng sold out.
Can we overright a reserved booking on an event and open it up again??
We do not take any reservations.. only full complete bookings.
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Tony
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March 15, 2021 at 6:27 am
Hi there,
First, before moving forward, create a database backup just to be safe.
We find this is not happening and it is stayng sold out.
The reservation system relies on WP_CRON to function, so if events aren’t ‘releaseing’ back from sold-out it could indicate an issue with WP_CRON on the site.
Go to Dashboard -> Tools -> Site Health.
Wait about 30 seconds for the tests to complete, does it show any issues with ‘scheduled tasks’, ‘loopback requests’ or ‘cron’?
Can we overright a reserved booking on an event and open it up again??
Go to Event Espreso -> Maintenance -> Reset/Delete Data
Click on the ‘Reset Ticket and Datetime Reserved Counts’ button
Double-check you are clicking the correct button as some of the options in that section remove your EE4 data.
Does that open the event(s) up again?
We do not take any reservations.. only full complete bookings.
The reservation system isn’t intended to allow you to create reservation bookings, it’s a system designed to prevent overselling on your event when more than 1 person registers at once.
To give an example, your events have 1 space available.
Now lets we don’t have the above system in place and User A selects the ticket and starts adding their registration details.
Meanwhile, with no ‘reserved’ ticket in place, User B selects that same ticket and starts adding their registration details.
(For some events that could be multiple users all hitting the registration form at the same time)
User A and B complete their registration process at roughly the same time and get to the payment step, now both pay around the same time.
Which user gets the registration?
Depending on the payment method used ‘could’ be possible for us to check right before the payment is captured to confirm a space is still available, but that’s not consistent across all merchants which would then force a half working sold out check on all events and can only reduce it so much.
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movingbodies
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March 15, 2021 at 6:28 pm
For the instructions below – will it reset ALL ticket and datetimes reserved counts or will it allow me to nominate a specific date/time to reset??
I need to just release the single date/time that has been reserved.
Go to Event Espreso -> Maintenance -> Reset/Delete Data
Click on the ‘Reset Ticket and Datetime Reserved Counts’ button
Double-check you are clicking the correct button as some of the options in that section remove your EE4 data.
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Tony
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March 16, 2021 at 5:22 am
May I ask why you only want to reset this on a specific datetime?
It will reset all reserved counts on all tickets/datetimes based on the current active sessions.
To explain, it will pull all of the currently active ‘sessions’ (meaning transaction that are currently in progress) and saves those.
Then it pulls all tickets with reservations set on them and compares them to the above.
Any tickets where the session has expired and somehow the reserved count was not decreased for that ticket, will be ‘reset’ to the correct value. This only changes the count for the ‘rsrvd’ field, it does NOT change your Approved/Sold count.
If you have 0 active session on the site right now (meaning there isn’t auser actively registering for any of your tickets at this time and hasn’t done for over an hour) then the ‘correct’ count for ALL of your reserved ticket fields is 0.
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