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Robby Gunawan
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September 13, 2017 at 6:08 am
Hi,
I have version 4.9.45p, I’m notified there is a new version 4.9.46.p, but when I try update, it said that Update package not available, my license key still valid untii April 2018
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Josh
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September 13, 2017 at 7:30 am
Hi Robby,
I checked and there’s actually two sites that are pinging ee.com with the same support license key:
akudatang.com
and
akudatang.com/cloudconnect2017
You’ll need to remove the key from one of the sites, then when that’s done we can reset the key. You can request a key reset from your account page.
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Robby Gunawan
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September 13, 2017 at 4:18 pm
Hi,
website akudatang.com/cloudconnect2017 is network site, and there’s no entries for entering support license key, I just entry support license key is in akudatang.com
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Josh
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September 13, 2017 at 4:25 pm
I’ll go ahead and reset the key then, maybe that will help.
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Robby Gunawan
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September 13, 2017 at 4:28 pm
HI Josh,
OK, I’ll try again later
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Robby Gunawan
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September 13, 2017 at 4:43 pm
It’s working now.. I can update EE again.
Thanks
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