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stephenduffield
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December 31, 2018 at 7:08 pm
The odd occasion I have got passed this stage, the majority of the times end up with ‘the error’ after entering data at Registration Checkout. “An error has occurred: Your form data could not be applied to any valid registrations. This can sometimes happen if too much time has been taken to complete the registration process. Please return to the Event List and reselect your tickets. If the problem continues, please contact the site administrator.”
Looking at past support solutions, I have added the code for a 90 minute session time and changed admin options to set Encode Session Data to Yes (seemed to improved, but then started again… Having seen over the last few years this error seems to have different fixes.
I found EE4 Error Posted: June 12, 2018 at 8:17am…so I Entered Troubleshooting mode, reactivate Event Expresso and problem still occurred.
WordPress Version 5.0.2
Plugin Versions • Your site has 28 active plugins, and they are all up to date.
• Your site has 5 inactive plugins, it is recommended to remove any unused plugins to enhance your site security.
Theme Versions • Your site has 4 installed themes, and they are all up to date.
• Your site has 2 inactive themes, other than twentynineteen, the default WordPress theme, and GridWP PRO, your active theme. It is recommended to remove any unused themes to enhance your sites security.
PHP Version 7.0.33 – For best performance we recommend using PHP 7.2 or higher.
Database Server version 10.2.12-MariaDB-log
JSON Extension Your PHP install supports JSON.
MySQL utf8mb4 support Your MariaDB version supports utf8mb4
Communication with WordPress.org WordPress.org is reachable from your server.
REST API availability The REST API is available.
HTTPS status You are accessing this website using HTTPS.
Secure communication Your WordPress install can communicate securely with other services.
Scheduled events No scheduled events have been missed.
Background updates • No version control systems were detected.
• Your installation of WordPress doesn’t require FTP credentials to perform updates.
• Some files are not writable by WordPress:
o xmlrpc.php
o wp-blog-header.php
o readme.html
o wp-signup.php
o index.php
o wp-cron.php
o wp-config-sample.php
o wp-login.php
o wp-settings.php
o license.txt
o wp-mail.php
o wp-links-opml.php
o wp-load.php
o wp-includes/class-wp-user-query.php
o wp-includes/l10n.php
o wp-includes/date.php
o wp-includes/images/blank.gif
o wp-includes/images/down_arrow.gif
o wp-includes/images/spinner.gif
o wp-includes/images/media/interactive.png
o …
### WordPress ###
Version: 5.0.2
Language: en_US
Permalink structure: /%year%/%monthnum%/%day%/%postname%/
Is this site using HTTPS?: Yes
Can anyone register on this site?: No
Default comment status: open
Is this a multisite?: No
User Count: 2
Communication with WordPress.org: WordPress.org is reachable
Create loopback requests: The loopback request to your site completed successfully.
### Installation size ###
Uploads Directory: 2.89 GB
Themes Directory: 2.97 MB
Plugins Directory: 136.52 MB
Database size: 21.15 MB
Whole WordPress Directory: 38.33 MB
Total installation size: 59.48 MB
### Drop-ins ###
advanced-cache.php: Advanced caching plugin.
object-cache.php: External object cache.
### Active Theme ###
Name: GridWP PRO
Version: 1.0.0
Author: ThemesDNA
Author website: https://themesdna.com/
Parent theme: Not a child theme
Supported theme features: automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-logo, custom-header, custom-background, editor-style, woocommerce, widgets
### Other themes (3) ###
Storefront (storefront): Version 2.4.2 by Automattic
Twenty Nineteen (twentynineteen): Version 1.1 by the WordPress team
Twenty Twelve (twentytwelve): Version 2.5-wpcom by the WordPress team
### Must Use Plugins (1) ###
WP.com Site Helper: No version or author information available
### Active Plugins (23) ###
Akismet Anti-Spam: Version 4.1 by Automattic
Buttons Shortcode And Widgets: Version 1.12 by OTWthemes.com
Classic Editor: Version 1.3 by WordPress Contributors
Content Manager: Version 2.17 by OTWthemes
Countdown Widget: Version 3.1.2 by Metin Saylan
Event Espresso: Version 4.9.75.p by Event Espresso
Event Espresso – AffiliateWP integration (EE4.8.30+): Version 1.0.1.p by Event Espresso
Event Espresso – Attendee Mover (EE4.9.13+): Version 1.0.4.p by Event Espresso
Event Espresso – Barcode Scanner (EE 4.6.0+): Version 1.0.11.p by Event Espresso
Event Espresso – Grid View Template (EE 4.4.9+): Version 1.2.4.p by Event Espresso
Event Espresso – MailChimp (EE4.4.5+): Version 2.3.5.p by Event Espresso
Event Espresso – MER – Multi Event Registration (EE 4.7.0+): Version 2.0.16.p by Event Espresso
Event Espresso – PayPal Express Checkout with Smart Buttons (EE 4.9.64+): Version 1.0.2.p by Event Espresso
Event Espresso – People Addon (EE 4.5+): Version 1.0.7.p by Event Espresso
Event Espresso – Promotions (EE 4.9.10+): Version 1.0.13.p by Event Espresso
Event Espresso – Social Sharing (EE4.4.4+): Version 1.0.p by Event Espresso
Event Espresso – Ticketing (EE 4+): Version 1.0.9.p by Event Espresso
Health Check & Troubleshooting: Version 1.2.3 by The WordPress.org community
Jetpack by WordPress.com: Version 6.8.1 by Automattic
Logo Carousel Pro: Version 3.3.3 by ShapedPlugin
Regenerate Thumbnails: Version 3.0.2 by Alex Mills (Viper007Bond)
WooCommerce Services: Version 1.18.0 by Automattic
WP-PageNavi: Version 2.93 by Lester ‘GaMerZ’ Chan
### Inactive Plugins (5) ###
AMP: Version 1.0.1 by WordPress.com VIP, XWP, Google, and contributors
Event Espresso – Events Table View Template (EE 4.4.9+): Version 1.3.9.p by Event Espresso
Event Espresso – Infusionsoft (EE4.4+): Version 2.2.2.p by Event Espresso
Logo Carousel: Version 3.2.3 by ShapedPlugin
Sponsors: Version 2.5.1 by Studio Espresso
### Media handling ###
Active editor: WP_Image_Editor_GD
Imagick Module Version: Imagick not available
ImageMagick Version: Imagick not available
GD Version: bundled (2.1.0 compatible)
Ghostscript Version: Not available
### Server ###
Server architecture: Linux 4.9.0-8-amd64 x86_64
PHP Version: 7.0.33 (Supports 64bit values)
PHP SAPI: fpm-fcgi
PHP max input variables: 6144
PHP time limit: 1200
PHP memory limit: 256M
Max input time: 1200
Upload max filesize: 2047M
PHP post max size: 2047M
cURL Version: 7.62.0 OpenSSL/1.1.0j
SUHOSIN installed: No
Is the Imagick library available: No
### Database ###
Extension: mysqli
Server version: 5.5.5-10.2.12-MariaDB-log
Client version: mysqlnd 5.0.12-dev – 20150407 – $Id: b5c5906d452ec590732a93b051f3827e02749b83 $
Database prefix: wp_105668844_
### WordPress Constants ###
ABSPATH: /wordpress/core/5.0.2/
WP_HOME: https://removed
WP_SITEURL: https://removed
WP_DEBUG: Disabled
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG_DISPLAY: Disabled
WP_DEBUG_LOG: Disabled
SCRIPT_DEBUG: Disabled
WP_CACHE: Enabled
CONCATENATE_SCRIPTS: Undefined
COMPRESS_SCRIPTS: Undefined
COMPRESS_CSS: Undefined
WP_LOCAL_DEV: Undefined
### Filesystem Permissions ###
The main WordPress directory: Not writable
The wp-content directory: Writable
The uploads directory: Writable
The plugins directory: Writable
The themes directory: Writable
The Must Use Plugins directory: Writable
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stephenduffield
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January 1, 2019 at 9:39 pm
This reply has been marked as private.
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Tony
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January 2, 2019 at 5:55 am
Hi Stephen,
Hi Support, really need some help here, We are suppose to be going operational next week,so I need this error resolved, Please help.
My apologies for the delay, we ran limited support over new years eve/day as the team spent some time with their families.
Looking at past support solutions, I have added the code for a 90 minute session time and changed admin options to set Encode Session Data to Yes (seemed to improved, but then started again… Having seen over the last few years this error seems to have different fixes.
The error you are getting means that EE checked the current checkout’s transaction and couldn’t find registrations linked to that transaction, this can happen for various reasons, one of which is the session timed out (which extending the session time can help with) or some odd server setups fail when serializing the session session data so the ‘Encode Session Data’ can sometimes help with that.
In short, the fixed haven’t really changed but there are multiple different causes all with the same end result. It could be some form of garbagae collection running on the server which is clearing our the transients used by EE for example, that will also give you the same error.
Can you link me to an event I can use to run some test registrations on, please? Feel free to set the reply to private if you don’t want the link to be publicly available.
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stephenduffield
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January 2, 2019 at 6:55 am
This reply has been marked as private.
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Tony
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January 2, 2019 at 8:14 am
Thank you, I ran some test registrations the problem is that your site is cached every 5 minutes, if you complete the registration within that 5 min window it will work but that’s not a usable window for the user.
It looks like your using WP Business hosting and if that’s the case you’ll need to switch hosting to use Event Espresso as WP.com has listed EE4 as incompatible on their hosting platform.
The errors you are getting are due to the aggressive caching WP.com is using and we’ve worked with other users previously to try and have that caching disabled on the EE specific pages, but in short, they continued to have caching related issues until they switched to another provider.
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stephenduffield
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January 2, 2019 at 1:09 pm
Thanks Tony, Appreciate your help.
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