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Matt Haggerty
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February 10, 2014 at 1:29 pm
I set up an alternate registration page that is still on our website, just at a different part than the standard registration page. I put the shortcode in and the reigstration form appears correctly, but when the user fills in the form and hits Submit, it doesn’t take them to the transaction page or record their registration. Instead it just goes back to the [Espresso_Events] page. Help?
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Tony
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February 10, 2014 at 2:58 pm
Hi Matt,
So you have the main event page with the [ESPRESSO_EVENTS] shortcode.
What shortcode does your alternative Registration page use?
Can you link both pages so we can view them?
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Matt Haggerty
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February 10, 2014 at 3:43 pm
Correct. The main page has the [ESPRESSO_EVENTS] shortcode.
The alternate registration page includes some body text and [SINGLEEVENT single_event_id=”xxx”]. As I said, the registration form shows up as it should, but doesn’t make the connection to the transaction page. When I removed the alternate registration page and tested through the default process, it worked fine through the transaction and confirmation pages.
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Tony
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February 11, 2014 at 2:01 am
Hi Matt,
Where are you setting this alternate registration page?
Can you explain what setting you are changing and where please. Reason I ask is at first I assumed when you mentioned ‘alternate registration page’ you were talking about within an individual event (this setting http://d.pr/i/2K85), from the description above I’m now not sure.
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Matt Haggerty
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February 11, 2014 at 8:46 am
Sorry for the confusion, but your original assumption is correct. Basically, we wanted to put the registration form on a separate page on our site, not the normal registration page (the default from [ESPRESSO_EVENTS]). So I put the page address in the box from your screenshot and then put the SINGLEEVENT shortcode on the new page. We are just trying to do this with an individual event. Does that make sense?
So we are left with the [ESPRESSO_EVENTS] page correctly showing the event within the list, the REGISTER link correctly going to the new page we set up, the new page correctly showing the registration form, but the SUBMIT button not going to the transaction page (instead it goes back to the [ESPRESSO_EVENTS] page.
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Sidney Harrell
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February 11, 2014 at 11:49 am
When you click on the submit button on a SINGLE_EVENT form, it should go to the main registration page, with the confirmation template displaying, for processing. The transactions page listed in the EE->general settings->page settings is for the system to receive IPN messages, and isn’t really for the user.
The normal registration process should go:
main registration page (with registration page template)
main registration page (with confirmation display template)
main registration page (with payment page template)
thank you page (for paid events)
The single event registration shortcode should be similar:
single event registration page
main registration page (with confirmation display template)
main registration page (with payment page template)
thank you page (for paid events)
Can you provide a link to your single event registration page?
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Josh
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February 11, 2014 at 11:54 am
Hi Matt,
Can you check the main registration page setting in Event Espresso > General settings? If this is Event Espresso 3 that you’re using it should be set to the page that has the [ESPRESSO_EVENTS] shortcode.
If that’s how it’s set up, can you post a link to your alternate reg page so we can investigate?
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Matt Haggerty
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February 11, 2014 at 2:06 pm
Sidney, sorry, I called the “transaction” page the wrong name. As you say, it should go back to the main registration page with the confirmation template. Instead, it goes to the main registration page with the events list, as if the user never filled out the form at all.
Josh, the general settings that you suggest are correct.
Here’s an alternate registration page I set up with the same result: http://www.cnhed.org/alternate-registration-page/
THe [ESPRESSO_EVENTS] page is here: https://www.cnhed.org/training/training-registration/
I sincerely appreciate your help! (I assume that I am missing something silly more than there is some sort of bug. But I appreciate you guys correcting me!)
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Sidney Harrell
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February 11, 2014 at 3:06 pm
A lot of times when you go from https to http or vice versa, you will lose POST data. Try securing the alternate registration page with https.
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