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Shane Feltham
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September 22, 2015 at 8:02 am
Can anyone help please??
I have a client that has 114 registrations for an event this Friday, trying to download the latest CSV with all the registrations on and it will not work! It opens up a browser window with this text:
Event,”Transaction ID[TXN_ID]”,”Attendee ID[ATT_ID]”,”Registration ID[REG_ID]”,”Time registration occurred[REG_date]”,”Unique Code for this registration[REG_code]”,”Count of this registration in the group registration [REG_count]”
I have spent hours trying fixes for this including:
– adding ‘AddType application/octet-stream csv’ to my .htaccess in the root of my WordPress install.
– disabling all other plugins
– tried it in IE, Chrome and Safari
– purchased a new licence for $69.95 so that I could update to the latest version of EE4, going through the update process and getting the same thing!
I’m running WordPress 4.3.1 and EE4 4.8.10p
Any help would be appreciated, seems I’m at a dead-end.
Thanks 🙂
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Shane Feltham
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September 22, 2015 at 8:04 am
Just to add, I managed to use WP All Export to export a simple little CSV file with some posts and it worked fine!
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Shane Feltham
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September 22, 2015 at 8:13 am
I’ve also now changed define( ‘WP_MEMORY_LIMIT’, ‘128M’ ); in my web config as it was set at 40M before. Still nothing!
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Lorenzo Orlando Caum
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September 22, 2015 at 9:37 am
Hi there Shane,
Thanks for getting a jump start on troubleshooting. I have not seen this issue reported in a while so I did some research and it looks like this may be a plugin conflict or it could be resolved by adding a line to the htaccess file and you’ve already tried both of those solutions.
Who is your hosting provider?
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Lorenzo
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Shane Feltham
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September 22, 2015 at 9:42 am
Hi Lorenzo,
Thanks for your reply, I have now actually resolved the issue…
Given that I knew it wasn’t any of the plugins and that I had up-to-date versions of WP & EE I started to look at the theme.
There was an issue with the functions.php file, once I had fixed that it started working again. I did try it with the default WP theme and it worked so I knew the issue was there in the theme somewhere! Not sure why it was working one day and stopped the next, possibly the auto update to WP 3.4.1…
Anyway, thanks for your response 🙂
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Lorenzo Orlando Caum
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September 22, 2015 at 10:13 am
Hi there Shane,
Thanks for letting us know and I’m glad to hear this is working again. Could you share feedback on what was changed in the functions.php file?
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Lorenzo
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