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Shon Smith
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April 13, 2015 at 8:41 am
When a person registers on my site, they pick a state for their address, but when you look at the state in contact information after they have completed the registration process, they are all Alaska. This worked a couple of weeks ago. I have disabled all plugins except for Event espresso and still they default to Alaska.
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Lorenzo Orlando Caum
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April 13, 2015 at 10:37 am
Hi, are you seeing this issue on the latest version of Event Espresso:
https://eventespresso.com/wiki/ee4-changelog/
Also, have you removed or deactivated any states in the Countries tab for Event Espresso within your WP dashboard?
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Lorenzo
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Shon Smith
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April 14, 2015 at 12:03 pm
Hi,
I have not deactivated any states in the countries tab on the WP dashboard. This worked fine a couple of weeks ago. I am on 4.6.19 version of WP.
Shon
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Lorenzo Orlando Caum
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April 14, 2015 at 1:28 pm
Hi,
Are you able to duplicate the issue by completing a registration on your end?
I’m trying to reproduce this issue and it show the correct state instead of Alaska in the contact details screen:
http://cl.ly/image/0e271I3l2S3q
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Lorenzo
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Shon Smith
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April 15, 2015 at 7:22 am
Please see for image of wrong state:
https://www.dropbox.com/s/4bue06dcj6mtedn/wrong%20state.docx?dl=0
Thanks,
Shon
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Lorenzo Orlando Caum
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April 15, 2015 at 10:59 am
Hi Shon, what happens if you manually change that entry through the contact details page?
Does it still show as Alaska?
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Lorenzo
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Shon Smith
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April 15, 2015 at 11:34 am
Hi Lorenzo,
No it keeps the change, for some reason when the registration form is saved it is defaulting to a value of “1” which is Alaska, regardless of what the user enters. All of the other fields on the registration page work fine, just the state field is messing up.
Thanks,
Shon
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Lorenzo Orlando Caum
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April 15, 2015 at 11:46 am
Hi Shon,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
If any custom coding is in use such as code snippets that you may have found in our support forums, then do also let us know in the form above.
Thank you.
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Lorenzo
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Lorenzo Orlando Caum
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April 15, 2015 at 1:05 pm
Hi, I spot checked some of the registrations and some had addresses that were for Alaska. Others were for different locations and had a different state selected and I did find one with an incorrect state option.
It sounded like all registrations were showing as Alaska in the WP dashboard but that does not appear to be the case here.
Could you try a test registration and then update this support post?
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Lorenzo
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Shon Smith
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April 15, 2015 at 1:25 pm
I just tried with my name a state of florida, and it put the state of Alaska. I have been updating the registrations to the correct state as they register. I noticed that yours created correctly, am I doing something wrong?
Thanks,
Shon
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Lorenzo Orlando Caum
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April 15, 2015 at 1:34 pm
Hi, I’m not sure yet what is happening but we can keep troubleshooting.
My earlier test registration (name included TEST) was through the WP dashboard.
The newest registration was through the front-end for an event.
In both cases, the state was correct and did not show as Alaska.
I was also able to change your test registration from Alaska to Florida.
What web browser are you using?
Then I can try this out with that web browser.
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Lorenzo
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Shon Smith
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April 15, 2015 at 1:38 pm
I am using IE 11
Thanks,
Shon
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Josh
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April 15, 2015 at 6:36 pm
Hi Shon,
It turns out there’s a bug in the reCAPTCHA module that’s changing the state answer to Alaska. There will be a fix in an upcoming release. If you disable the reCAPTCHA feature it will resume correctly recording the answers to the State input field.
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Shon Smith
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April 16, 2015 at 6:10 am
Thank you. Will this be an reCAPTCHA fix or an event espresso fix?
Thanks,
Shon
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Josh
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April 16, 2015 at 6:44 am
It will be a fix in Event Espresso that involves doing work on its reCAPTCHA module.
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Josh
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April 21, 2015 at 1:55 pm
Hi Shon,
A little update on this: There is a fix for the issue that you reported here, and it’s included in the latest release of Event Espresso 4.6/
The changelog for version 4.6.21.p can be found here:
https://eventespresso.com/wiki/ee4-changelog/#4.6.21
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