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Ted Karlsalr
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January 5, 2017 at 2:22 pm
I just posted this message and it disappeared! After updating to EE4.9.25 everything is broken. The site is live and problem must be solved quickly Please help
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Josh
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January 5, 2017 at 2:35 pm
Hi Ted,
May I ask what disappeared?
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Ted Karlsalr
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January 5, 2017 at 2:37 pm
Thank you Josh you already answered the support email and asked me to deactivate the MailChimp, which i did and everything works. are you going to fix the Mailchimp problem?
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Josh
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January 5, 2017 at 3:17 pm
We look into the problem your site is having with Mailchimp if you can complete the secure form on this page.
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Josh
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January 6, 2017 at 8:27 am
Hi Ted,
We got the information you sent, but the form was not complete. Can you re-send and include FTP information? Thank you.
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Ted Karlsalr
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January 6, 2017 at 11:10 am
I don’t have access to FTP account as my server dose not provide it to me. They take care of all FTP issues. Let me know if there is anything else that I can do.
Thanks again
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Josh
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January 6, 2017 at 11:37 am
The only way we’ll be able to look into this is by getting file access to your server.
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Ted Karlsalr
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January 6, 2017 at 11:52 am
Thank you Josh, I will get hold of my server and ask them about the FTP access and will let you know soon.
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Ted Karlsalr
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January 6, 2017 at 1:36 pm
I just sent you the login info again
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Josh
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January 6, 2017 at 2:22 pm
OK the MailChimp data is migrated and your site is good to go to use the new version of the MailChimp add-on.
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Ted Karlsalr
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January 6, 2017 at 2:24 pm
Thank you so much. You are a super hero!
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