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After a registration is cancelled it still shows up as Incomplete payment

Posted: September 24, 2015 at 8:54 am

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James M Spearing Jr

September 24, 2015 at 8:54 am

Using the latest EE4 (4.8.10). When I cancel a registration and send a refund check, the information shows up under the transaction but the registration still shows as (Incomplete) payment pending (cart is still blue , not grey), the status of the registration can’t be changed to cancelled. Is this a bug?


Tony

  • Support Staff

    •

September 24, 2015 at 9:29 am

Hi James,

Yes it is, another member recently reported this issue and we are working on a fix.

For now you can change the registration status from either within the registration itself – http://take.ms/0A2De

Or from within the registration list using the bulk actions – http://take.ms/OXDUT
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Updated by Tony 9 years, 2 months ago ago

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