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MOMSClub
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October 15, 2013 at 2:01 pm
We have our event configured that attendees have to be approved before they are sent a payment link. We are successfully getting a notification that someone registered and needs approval. Once they are approved, they are sent the invoice where they can choose to send a PayPal or cheque payment for the event.
If the user pays through PayPal, it is sending them a notification, the site is being correctly updated (YAY!) but we are not getting a notification that the payment was received from Event Espresso. We are getting a notification from PayPal but that goes to a different place than the Event Espresso notifications go.
Is there a way to generate a payment received notification to the event admin?
We’re on the current version of everything.
Thanks,
Kim.
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Dean
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October 16, 2013 at 5:58 am
Hi,
Thats very strange, I have tested it and it works fine, admin recieves and email once the user clicks through to the payment page from the email and then pays via paypal.
Have you checked the email in General Settings to confirm it is correct? Have you checked your spam folder? Have you modified any of your template files?
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MOMSClub
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October 16, 2013 at 10:24 am
Okay, I checked with my event admin. She is getting the user needs approval e-mail but not the confirmation or payment e-mail. She was getting the confirmation emails until we turned on the approval. The primary contact e-mail in mine but she is the alternate contact either – I’m not getting it either. We’ve both checked spam and junk
In General Settings, we have:
Send payment confirmation emails? Yes
Send registration confirmation emails before payment is received? Yes
Use fancy email headers? Yes
We made an edit to the invoice template to remove the link to pay online. We also edited the text of the confirmation e-mail (in email.php) that is sent – but we didn’t adjust any parameters there that I think should affect the address things are sent to.
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Sidney Harrell
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October 16, 2013 at 6:16 pm
That’s actually the way it’s supposed to behave. If you have “Send registration confirmation emails before payment is received?” set to “Yes”, then it will send the confirmation email from the payment page (if they are pre-approved) and then not after the payment. The payment notification email is programmed to go out to the attendee, but not the admin. There are several ways to alter the behavior. The easiest would be to set “Send registration confirmation emails before payment is received?” to “No” and then after payment the attendee would receive the payment and confirmation email and the admin would receive the notification email
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MOMSClub
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October 16, 2013 at 9:20 pm
There could be quite a delay in approving people so we want them to know that their registration has been received and we’re working on it. What are some of the other ways?
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Josh
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October 22, 2013 at 7:42 am
Hi there,
You may need to hire a developer to build a custom notification system to your specifications. Here is a link to a list of developers we can recommend:
https://eventespresso.com/developers/event-espresso-pros/
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