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Jack Goo
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March 21, 2023 at 10:53 am
I’ve followed all the instructions, but I can’t get it to work.
I just want to set all the admin emails to go to an info@ email address.
In Event Espresso > General Settings I set the Primary Contact Email to info@mydomain.gs
In Messages > Default Message Templates I clicked Edit Event Admin for all the relevant emails, and entered [CO_FORMATTED_EMAIL] into the To field.
When that didn’t work, I also tried [CO_EMAIL]
However the emails still go to the person who created the events
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Tony
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March 21, 2023 at 2:34 pm
Hi there,
[CO_FORMATTED_EMAIL] and [CO_EMAIL] both parse to the email address in Event Espresso -> General Settings -> Primary Contact Email.
So either, a different context (Event Admin, Registrant, Primary Registrant) is set to to to the [EVENT_AUTHOR_EMAIL] or a different message template is in use.
In Event Espresso -> Events, find to one of the events this is happening on and click to edit.
Find the ‘Notifications’ section in the event editor, click the Email tab.
I assume the message you are getting currently is the ‘Registration Approved’
message? (I’ll use that for my example but can walk through another if needed).
Find the ‘Registration Approved’ message type. Does the ‘Template in use’ section show ‘Global’?
Click on the Edit button for that row, it will open a new tab to edit the message template.
Check the page header, between the brackets it will show you which ‘content’ you are currently editing.
Like this is the Registrant context: https://monosnap.com/file/jMYVtskrkcslZDfWecHjU8V9zVQhFl
Check the To and From fields. What are they set to?
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In the dropdown at the top select ‘Event Admin’ and click ‘Switch Recipient’.
Again check the header, is should show ‘Event Admin Recipient’ now. What is the to and from field set to?
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Finally switch again to ‘Primary Registrant’, what is the to and from field set to?
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