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miranda rota
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November 13, 2013 at 3:53 pm
Hello!
I had mailchimp integrated and all working just fine …but then changed two events to be admin approved. Unfortunately it has completely blocked the mailchimp integration for both events.
What do I need to do to get mailchimp working again as well as have the events to be admin approved?
Many thanks for your help!
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Jonathan Wilson
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November 13, 2013 at 4:28 pm
Hi Miranda,
It is my assumption that the data will go to MailChimp once the registration has been approved. I’ll need to do some testing on this in order to verify. I will let you know what I find.
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miranda rota
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November 13, 2013 at 11:56 pm
Many thanks for your quick response, Jonathan – that’s what I’d assumed too but it’s not happening.
One little thing I’ve noticed is that when I:
Click on: Event Overview – our event – attendee icon – awaiting approval …and we change the little ‘Attendee approved’ dropdown from no to yes – then click on ‘send invoice’ ….after page has refreshed the little dropdown is still showing ‘no’.
Could that be the problem? Also, I can’t see any other way to approve the attendee except for that little dropdown – is there one, or is that it?
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miranda rota
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November 14, 2013 at 4:01 am
After doing a lot of test for the past hour, I’ve seen that all connection of events seems to have been severed from mailchimp. I also made a completely new, fresh event but still absolutely nothing happening in mailchimp when someone registers to the event. Help please!! 🙂
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miranda rota
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November 14, 2013 at 4:07 am
(Btw, re: my post just above: in the fresh new event I created just now, I did not have admin approval checked)
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Tony
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November 14, 2013 at 4:09 am
Hi Miranda,
The new event you created, does it have pre-approval on or off?
Can you try with pre-approval turned off for the event and see if the user passes to mailchimp?
There is a known issue with mailchimp needing at least one ‘group’ set or it does not add the user to the list. I’m wondering if this is the issue rather then pre-approval.
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miranda rota
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November 14, 2013 at 4:23 am
Hello Tony, and thanks …yes, I made the new event with the admin approval turned off right from the start.
re: mailchimp groups. I did have 1 group in that list that I wanted the event subscribers sent to …but as nothing seemed to be working I deleted that group, in case that was the problem. It still didn’t work though, either with a group or without.
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Tony
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November 14, 2013 at 5:58 am
Hi Miranda,
In that case it isn’t the pre-approval feature that is causing this.
I will investigate and get back to you asap.
I still suspect Mailchimp groups, but will do some testing.
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miranda rota
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November 14, 2013 at 6:15 am
Thank you so much Tony – after what you said about needing to have a group in mc, I went back there and created one with 3 sections in it (choosing the option that the group won’t show on the mc optin form). I also selected yes for the admin-approve option for the ee event. Then saved the event page …and this is what it then refreshed to, which I took screenshots of, in case it sheds any light:
…and lower down that page was:
I wondered if my site was still there after that, but it all seems ok 🙂
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miranda rota
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November 14, 2013 at 6:18 am
Oh, images have gone from the post above! Here are the links instead:
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miranda rota
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November 14, 2013 at 6:22 am
3rd time lucky?? (why aren’t the posts holding the links I’m putting??!)
http://gator3027.hostgator.com/~yep1/wp-content/uploads/2013/11/18__EE_MC__mysql-server-gone-away.jpg
http://gator3027.hostgator.com/~yep1/wp-content/uploads/2013/11/18b__EE_MC__mysql-server-gone-away_2_.jpg
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Tony
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November 14, 2013 at 7:32 am
That’s usually a server issue. ‘MySQL has gone away‘
Can you send us login details so we can take a look please, via https://eventespresso.com/send-login-details/
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miranda rota
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November 14, 2013 at 10:27 am
Tony, only just come in, doing it now pronto!
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Josh
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November 15, 2013 at 8:56 am
Hi Miranda,
Tony logged in and installed the latest update to the MailChimp add-on. Please let us know if you run into any more issues with it.
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miranda rota
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November 15, 2013 at 10:51 am
Many thanks Josh – I’ve just tested it now but still nothing going to mailchimp. I’m about to make a new event to see if that makes any difference and will post here.
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miranda rota
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November 15, 2013 at 11:59 am
Josh, I made the completely new event and tested but still no luck with mailchimp
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Josh
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November 15, 2013 at 2:26 pm
Hi Miranda,
What normally happens before any email address get added to the mailchimp list is MailChimp will send an subscription opt-in to the email address that was filled out on registration. Are you receiving a subscription opt-in?
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miranda rota
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November 15, 2013 at 2:31 pm
No Josh, not since I did the admin-approval. I was getting them and it was all working well beforehand. I’ve emailed into Tony what mailchimp told me this evening in case it sheds some light (not sure how your support works, do you all receive the emails I send in or just Tony in this case? I don’t want to flood you with duplicate info!)
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Josh
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November 15, 2013 at 4:13 pm
Yes, we do. But it’s really confusing what they wrote:
Looking in the account, I am able to see a new API call was attempted but also appeared to have failed due to the same reason. Unfortunately since this form does appear to be going through this integration, the developers of this integration would be the best ones to get in contact with to see why this could be happening.
It’s confusing because they don’t say what the reason was for the failure, other than it being the same. Same as what?
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miranda rota
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November 15, 2013 at 4:22 pm
That’s what I thought, so I asked them to clarify and this was the 2nd bit:
I’d be happy to help clarify! In this case, it does appear that the Event Espresso integration is attempting to pass along that information but isn’t able to. The reason would be the “List_MergeFieldRequired” error message that is being generated by the API.
I hoped this would be the magic pointer but if not, tell me exactly what you want them to tell us – I will copy and paste what you say so write it as though you are speaking to them, ok?
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Tony
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November 28, 2013 at 3:18 am
Note for future readers.
We found the issue here was due to extra required fields within the MailChimp list that Event Espresso does not send when a user registers.
When adding users to the lists, Event Espresso will only send the First Name (Fname), Last Name (Lname) and email address to MailChimp. Currently setting any other fields within the List to required will cause the list subscription to fail.
You can view these fields from within MailChimp. Lists -> *list name* -> Settings -> List fields and *Merge* tags. http://d.pr/i/zAeY
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