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hartwig123
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August 28, 2015 at 1:17 pm
Hello, we have started seeing timeouts when admin-ajax.php is called during the registration submission process. We are purchasing and requesting priority support for this issue. Here is the info we can provide:
Data Posted to admin-ajax.php:
action:
display_spco_reg_step
step:
finalize_registration
process_form_submission:
0
noheader:
1
ee_front_ajax:
1
EESID:
j8ovvnpsejvjh9tdjhpkhmg1m7
revisit:
e_reg_url_link:
Logging output in Espresso logging file:
[2015-08-28 12:43:10] EE_SPCO_Reg_Step_Attendee_Information.class.php -> process_reg_step()
—————————————————————————————-
[2015-08-28 12:43:10] EE_Error.core.php -> get_notices()
—————————————————————————————-
[2015-08-28 12:43:10] EE_Session.core.php -> update()
—————————————————————————————-
[2015-08-28 12:43:10] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-08-28 12:43:10] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-08-28 12:43:10] EE_Session.core.php -> _save_session_to_db()
—————————————————————————————-
[2015-08-28 12:43:11] EE_Checkin.class.php
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> __construct()
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> _espresso_session()
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> _create_espresso_session()
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> update()
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> update()
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-08-28 12:43:12] EE_Session.core.php -> _save_session_to_db()
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Josh
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August 28, 2015 at 2:29 pm
Hi Lori,
I’m checking the site and I have a question about the Google Analytics tracking code. Was recently added? The reason I ask is because it’s throwing a JavaScript error so it’d be a good first step to make sure that’s not interfering with anything.
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Josh
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August 28, 2015 at 2:33 pm
It will also be helpful if you can go to your account page and click the link where it says To redeem your token(s) please complete this form. Then please fill out the form completely so Event Espresso support staff can access your website. We will need FTP access to turn on debugging to find out what’s throwing the fatal error at the AJAX response.
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Josh
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August 28, 2015 at 3:56 pm
Since the weekend is starting and I’m not sure if anyone is going to be around much longer to help with priority support, I can give you a few instructions on how to troubleshoot this:
1) If you have PHP errors being logged on your server, you can check there first. There is likely an error on the server during the AJAX request so the AJAX just spins waiting for a response.
2) If no PHP errors are being logged, you can turn on WP_DEBUG and then look for PHP errors when the form is submitted.
3) If you’ve recently activated any new WordPress plugins, made edits to your WordPress theme or made other edits to the code running on the site, you can try reverting those changes or deactivate the new plugins.
4) If you suspect that the server is running low on memory, you can try increasing the amount of memory available by making an edit to your wp-config.php file.
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
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hartwig123
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August 28, 2015 at 4:20 pm
Thanks, Josh. We have disabled the analytics plugin and will fix that javascript error after we have this issue resolved. The problem still continues with the registration processing and we are working on redeeming the support token.
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hartwig123
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August 28, 2015 at 4:42 pm
Josh, we increased the server memory limit and modified some file permissions on the server and it resolved the issue. Thank you for your suggestions.
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Dean
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August 31, 2015 at 4:13 am
Hi Lori,
Thanks for letting us know how you went about it.
Is there anything else regarding this issue we can help with, or may we mark this as resolved?
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