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Rob Orr
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September 3, 2015 at 5:18 am
I need to make some changes to the question groups that we’ve set up for our recurring events. We’ve got four main events, that have recurring dates, so there are several instances of each event.
I had one additional question group that contains some needed information we need to collect during registration along with two premium upgrade option questions. However, our need has changed a bit, and one of the premium upgrade options needs to be removed from two of the main event product series.
I created an additional question group with this upgrade question, and added it to my two events that needed that question, and removed the question from the original question group.
The problem is that the question is still displaying on the events for which I thought I’d removed it, and the new question doesn’t seem to be displaying correctly for the other events where it needs to be included. Basically put – regardless of my changes and updates to the question groups, there have been no changes.
Am I missing something? What do I need to do here to make this work?
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Rob Orr
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September 3, 2015 at 8:33 am
anyone?
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Lorenzo Orlando Caum
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September 3, 2015 at 1:20 pm
Hi Rob, does this sound like the steps that you are taking to update your events?
There are a set of recurring events and a question needs to be updated. You then update it through the questions screen and the question groups screen. Then you go to the first event in the series and selected the new question group and removed the old one.
When you save, do you see your changes appearing? That is, do you see the new question group enabled?
How about the next event that is part of the recurring events series — does it have the the correct question groups setup? If not, what happens if you update this event like you updated the first event (in the recurring event series)?
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Lorenzo
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Rob Orr
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September 3, 2015 at 2:01 pm
Hi Lorenzo – not quite. So my original set of questions is on all active events, in all four of our tours. Within that question group, one – the premium upgrade option – was removed from that group, and then added to its own group. I then tried to add the newly created group to the events by selecting the next instance of the active event, set the checkbox to use that question group then set to update “this and all upcoming events”, and then clicked “update event”.
All four of the events need to continue to be able to use the older question group, without that option. Then only two of the four recurring events need to include the new question group, which contains just the one question with the premium upgrade option.
I’ve randomly checked the various active events and the changes are nowhere to be found – either removing the one question from the group, or adding it back in for those two tours.
Not sure why this is so difficult. Seems like it should be a fairly straightforward adjustment to me. Let me konw what else you need from me – need to get this completed asap.
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Tony
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September 3, 2015 at 3:14 pm
Hi Rob,
Removing a question from within a question group does not need any updates to be made to the event for the change to apply so I’m trying to break this down and find out what’s happening.
To remove the question from the original group did you go to Event Espresso -> Question Groups.
Then edit the group, uncheck the question from the group there and save? This page – http://take.ms/EBEyy
Or is the question within its own group and that group needs to be completely removed from the events and a new group added?
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Rob Orr
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September 3, 2015 at 6:40 pm
The question has been removed from the question group. I removed it and updated the group. However, the question is still there. AND the new question group’s question is not appearing on the event.
Here is a screenshot.
https://www.evernote.com/l/ACLlu1qnCYpGM6r_DrBG6MfyTw7exFHzlVo
That shows you that the question is still there on the front end. On the event in the WP dashboard the new question group is not selected.
On this screenshot, the display is the same. The premium upgrade option is still being displayed in the old question group, AND in addition, the new question group with its question is NOT being displayed.
Here is a link to an event that should have the ‘fat tire’ option in a different place due to being in a different question group (in the old question group it was in between the ‘height’ question and the ‘go pro’ question.
http://bit.ly/1POCYnN
here is a link to an event on which the fat tire option should not be available in any way.
http://bit.ly/1LYHhiA
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Rob Orr
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September 3, 2015 at 6:48 pm
here is the ‘old’ question group from where the commercial has been removed.
https://www.evernote.com/l/ACLGGHOgfxRKaqbSpA9PYh2f3OzVXkegKpk
here is the ‘new’ question group where the question has been moved.
https://www.evernote.com/l/ACKLhiJTqlZP25CeuiW2-hQOruI110mLy7k
here is the event where the fat tire question has been removed (but it’s still displaying)
https://www.evernote.com/l/ACKwiUyO5ohN_bra2IwA4zNQzjYo2K_YzJg
here is the event where the fat tire question should simply have been removed
https://www.evernote.com/l/ACLM6cVqwOZBoa3GB2ydpU4DtaZGr8Y2s4c
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Tony
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September 4, 2015 at 8:58 am
Hi Rob,
Looking over your events I can see the upgrade questions appear within the Personal Information question group, but your other screenshots show a separate additional group for the upgrade questions.
Can you go to Event Espresso -> Question Groups.
Edit the Personal Info question group.
Can you see the upgrade questions selecting within that group?
I’m not sure why your new question group does not show up, could I take a look at the admin? If so please send temporarily login details using this form:
https://eventespresso.com/send-login-details/
Within the form please provide the ID number of a specific Event that I can add and remove a question group from to test it works correctly.
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Rob Orr
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September 4, 2015 at 9:37 am
ok – so I found the part where the questions were in the “personal info” question group. That worked to remove that question. I’m still faced with the problem of the other question group with the upgrade not displaying though, and I’ve sent you the login details. regarding the event id – there are two that you’ll need to look at:
id # 1841, 2024 – SHOULD have the additional question group
id # 2209, 2391 – should NOT have the additional question group
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Rob Orr
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September 4, 2015 at 9:40 am
If I remember correctly, the reason I had to add them to the personal info group was because I couldn’t get newly created groups to display properly.
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Tony
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September 4, 2015 at 10:18 am
Hi Rob,
Within #1841 you had the question group enabled for additional attendees but not the primary (the first registration) – http://take.ms/9rLbg
On that event I’ve enabled the upgrade for both the Primary and additional registrations – http://take.ms/sDRif
Same on #2024
Can you check the registration form for each of those specific events, not other within the series as I have only edited those specific ID’s.
If they are correct you can use the This and all upcoming events option within REM to update the series.
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Rob Orr
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September 4, 2015 at 11:34 am
Hi Tony – I think this worked. Looks like I’ve got things set correctly now. So many moving pieces to this scheduler! Thanks for your help.
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Tony
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September 4, 2015 at 11:44 am
Great 🙂
Please let us know if you have any further problems.
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