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Additional Registrant info not added to receipt for transaction

Posted: February 19, 2019 at 6:13 am

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broadstours

February 19, 2019 at 6:13 am

I have selected the option to ask additional registrants for their First Name, Last Name and Age if there is more than one registrant on a transaction, yet when I am taken to the successful registration screen, the Primary registrants first name and last name is duplicated in place of where the additional registrants names should be. This is the same for the Receipt for Transaction also, which I would also like to know how to send out to the lead registrant as standard? But primarily, why is the lead registrants name appearing where the additional registrants names should be? Thanks


Tony

  • Support Staff

February 19, 2019 at 8:15 am

Hi there,

How are you collecting the first name, last name and email address for additional registrants? I’m guessing your using custom questions rather than the system questions in the ‘Personal information group?

Can you link me to an event I can run a test registration on?

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