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edgewebware
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October 11, 2022 at 9:16 am
Hi,
My name is Douglas and I am a Full Stack Web Developer at Edge Webware assisting a client. Our client has students who register and pay for events. Sometimes, the client transfers the student registration to a different event after they have completed payment. When this happens, the student receives a second “Pending Payment” email, which strictly speaking, is not necessary since they have already paid.
Is this the default behavior when someone’s registration is transferred? Is there a way to suppress this second email?
Thank you.
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Tony
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October 11, 2022 at 5:45 pm
Hi there,
So I assume this is using the Attendee Mover add-on, correct?
When using that add-on to move a registration you have the option to trigger notifications:
https://monosnap.com/file/vGxeIF2tKCUL1TFUmtwJRH0HpwnGuy
Setting that option to No prevents EE from automatically sending a notifications during the above process.
When this happens, the student receives a second “Pending Payment” email, which strictly speaking, is not necessary since they have already paid.
Are they being moved to a ticket with the same price set?
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edgewebware
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October 14, 2022 at 7:56 am
Thank you – this is what I needed. (Yes, they are being moved to a ticket with the same price set.)
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Tony
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October 14, 2022 at 10:05 am
Awesome, I’m glad that helped 🙂
Any further issues just let us know.
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