Support

October 22, 2020 at 5:31 am

Hi Shaun,

The snippet Josh created above adds the values to the IS contact, a contact could have multiple orders and therefor multiple Invoices.

So is adding this info to the contact itself the correct method for your situation?

When doing this and going to infusion soft, it doesnt bring up any extra fields. Please advise what steps i should take.

Where are you checking for these values?

Can you include a screenshot?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

October 26, 2020 at 10:15 am

Right now you have the example code provided by Josh, but you need to create the custom fields on the contact and then update the code to actually link with those fields.

So, starting from the beginning have you created the custom fields within IS contacts that your code should be syncing with?

If no log into your IS account and go to Admin -> Settings.

You’ll see a ‘Custom Fields’ section and it should show ‘Set up custom fields for:’

Select Contacts and click Go. Add the custom fields you want to store data in and note the names of the fields.

Next, update the above snippet to sync with those fields.

You do that by changing this:

$is_contact_data[ '_yourISfieldfordate' ]

To be your field name with no spaces, the underscore at the beginning is required for custom fields, it is not required for standard IS fields.

So if you have a custom field called ‘Event Date’, the field will be:

$is_contact_data[ '_EventDate' ]

The example code you are currently using already gives you Event Date and Event Name, so start with those and add a registration to confirm those values work, I can then give you some details on how to pull the RegCode (The format you showed above is the RegCode not RegID) and ‘Ticket Type’ I assume is the name?

October 29, 2020 at 8:00 am

So i am trying to link these entries from Event espresso to go into Xero as invoices. I need to use Zappier for this integration.

My trigger event is when a new ORDER gets raised in Infusion soft, it pulls this contact data and then you match the fields. I am not sure if the fact that i am using the order function, it might not be pulling the contact data.

Unfortunately, I don’t use either of those with IS so can’t comment on how it’s bringing those details over.

Either way, we won’t know until we get the custom fields working.

Sometimes some API’s struggle with date fields and need specific formats, as your using an actual date field in your contacts that may be an issue, for now, comment out line 22, just // at the beginning, so:

//$is_contact_data[ '_EventDate' ] = $startdate;

Also, at the bottom of your ‘Outlook fields’ you see see a link that has:

View the field database names (for the API)

Click that and you’ll get a table of Label, Type and Database Name for your fields. The field name we use is the Database Name (prefixed with an underscore) so make sure those match what you are using and don’t have a number or something else on the IS side (if they have, update your code to use the correct name).

October 29, 2020 at 3:27 pm

Please advise, where exactly i should be able to see this data getting pulled to

The location in your screenshot is where those fields should be showing.

Is the ‘Site plugin for redcherryevents.co.za’ plugin definitely active on the site?