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Alana
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August 9, 2017 at 7:54 pm
I have an existing booking of a duplicate registration. Same name, email, phone number etc. I want to change one of the duplicates to a new attendee. How can I do this?
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Tony
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August 10, 2017 at 3:11 am
Hi there,
Your title is a little different from what your asking above so just to confirm, you have 2 registrations that look like this – http://take.ms/meoxf
And you want to change the second registrations contact details to use another person? Like this – http://take.ms/qBTMp
Because of how your event is set up, both those registrations are linked to the same ‘contact’ within EE, so if you try editing the details for either of them what you’re actually doing is editing the contact used for both, so the name changes on both.
You need to break out the second registration into its own contact, then edit that contact and it’s fairly simple to do.
Click the second registration – http://take.ms/kbrnlv
In the top right you’ll see the contact details for the registration, click on ‘Create Contact’ – http://take.ms/3DrWl
This bit is important, what EE will do now is create a new contact but copy the existing details from the current contact, so you’ll end up looking at something like this – http://take.ms/Jnfhp
Which may look like it’s the same screen as you get when trying to edit the details previously, buts its not. It’s the copied contact.
Change the details for that contact – http://take.ms/qBVMd
Now hit update and view the registration list again – http://take.ms/qBTMp
Is that what you are looking for?
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Alana
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August 16, 2017 at 7:55 pm
The option to add a contact does not show up. Do I need to change my registration form set up?
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Alana
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August 16, 2017 at 7:57 pm
Never mind, sorted!
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Tony
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August 17, 2017 at 7:54 am
Just to note, the create contact button should show on additional registrations that are linked to the primary registrations contact, the primary registration will not show that button.
Anyway, I’m glad it worked for you.
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