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isbe
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April 28, 2016 at 6:16 am
Hi the plugin was working fine – but has just suddenly stopped
http://isbe.org.uk/isbe-2016/
when you click add to cart – the cog whirs around and then nothing happens
can you give us some advice please as to what the cause may be
we can give back end access if required
kind regards
Paul
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Josh
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April 28, 2016 at 7:15 am
Hi there,
I checked your site and it appears that the wp-admin/admin-ajax.php script is being blocked. The cart plugin uses admin-ajax.php to add events to the cart. Have any security plugins been added, updated, or had their configuration settings changed recently?
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isbe
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April 28, 2016 at 8:29 am
I have deactivated both all in one security and word fence – but the error still happens – I can give you backend access via a PM if it will help –
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Josh
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April 28, 2016 at 9:44 am
The thing about deactivating security plugins is they add additional rules to the .htaccess file that can continue to block things while the plugins are deactivated.
Instead of deactivating the plugins, you can try disabling the security features while the plugin is activated. For example, the All in One Security plugin’s Settings page has two buttons for Disabling Security Features and Disabling Firewall rules.
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isbe
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April 28, 2016 at 10:08 am
i renamed the .htaccess file to se if that is causing the issue – it still seems to be there
regards
Paul
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Josh
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April 28, 2016 at 10:55 am
We don’t recommend re-naming the .htaccess file. Can you check your PHP error logs for when you tried to add events to the cart?
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Lorenzo Orlando Caum
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April 28, 2016 at 11:02 am
Hi Paul,
I gave this a try in Safari and I was able to see the issue.
Could you try temporarily deactivating all plugins and then reactivating Event Espresso 4 along with the Multiple Event Registration add-on?
Does it then work?
If so, try reactivating a few plugins at a time and then re-test again. Continue this process until it breaks to pinpoint the source of the conflict.
—
Lorenzo
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