Posted: March 4, 2014 at 4:39 pm
I’ve got a page up and have 48 successful registrations. Two people have reported the following: “When I try to register for rally and click on “add to cart” I get the sign up page to purchase event expresso membership.” Any idea what would cause this and how I can eliminate it? |
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Hi, Are there any shortcodes being used in that event’s description? Is the add to cart from the main Event List or is it from another shortcode? Can you provide a link to the site and event in question? |
Here’s the page: http://www.fordgtforum.com/rally/?page_id=8 I haven’t really changed anything except for changing some of the text. |
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Hi Dave, I checked and I think they may be clicking on either of the two links below the box that has the event’s dates on this page: http://www.fordgtforum.com/rally/?page_id=8&ee=2 You can remove those links by going to Event Espresso > General Settings and setting “Show a link to Event Espresso in your event pages?” to No. |
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That was the first thing I thought of, but they assure me they didn’t accidentally click that link and it was specifically when clicking “add to cart” that they were redirected to the EE membership page. I removed the link anyhow, but pretty sure that’s not the source of the misdirect. |
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Hi Dave, If you can find out the actual URL they’re getting misdirected to we can help track down its source. |
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I had a guy send me a screen cap. It was: |
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Hi Dave, I double checked, and the only place I see in the Event Espresso plugin where it outputs a link onto the front end of the site is here: function espresso_registration_footer() { global $espresso_premium, $org_options; $url = (!isset($org_options['affiliate_id']) || $org_options['affiliate_id'] == '' || $org_options['affiliate_id'] == 0) ? 'https://eventespresso.com/' : 'https://www.e-junkie.com/ecom/gb.php?cl=113214&c=ib&aff=' . $org_options['affiliate_id']; if ($espresso_premium != true || (isset($org_options['show_reg_footer']) && $org_options['show_reg_footer'] == 'Y')) { return '<p style="font-size: 12px;"><a href="' . $url . '" title="Event Registration Powered by Event Espresso" target="_blank">Event Registration and Ticketing</a> Powered by <a href="' . $url . '" title="Event Espresso - Event Registration and Management System for WordPress" target="_blank">Event Espresso</a></p>'; } } This code only runs if the “Show a link to Event Espresso in your event pages?” is set to yes, which is what your site had before it was set to no. |
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Ok, hopefully that solves the problem. We shall see! |
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Hi Dave, If it doesn’t fix the issue, please let us know the steps on how to reproduce it so we can investigate. |
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