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Adam Drelich
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May 30, 2014 at 9:03 am
hi there,
i’ve purchased the business license, installed the plugin and played with the settings without problems, but when i’ve tried to activate social coupons plugin, i get this error message:
Plugin could not be activated because it triggered a fatal error.
Warning: require_once(EVENT_ESPRESSO_PLUGINFULLPATHincludes/functions/database_install.php) [function.require-once]: failed to open stream: No such file or directory in /home/adminftp/public_html/wp-content/plugins/espresso-ticketing/espresso-ticketing.php on line 106
Fatal error: require_once() [function.require]: Failed opening required ‘EVENT_ESPRESSO_PLUGINFULLPATHincludes/functions/database_install.php’ (include_path=’.:/usr/lib/php:/usr/local/lsws/lib/php’) in /home/adminftp/public_html/wp-content/plugins/espresso-ticketing/espresso-ticketing.php on line 106
WordPress version: 3.9.1
Event Espresso: Version 4.2.4.reg
Event Espresso – Ticketing: Version 2.1.p
New installation: YES
Registration page: http://dobuytickets.com/?page_id=9
thanks,
Adam
PS. i’m also not able to activate Social Coupons, Event Espresso – MailChimp Integration, Event Espresso – Permissions
PS2. i’ve tried to deactivate all the other non events espresso plugins and also trying default Twenty Fourteen template, but still get error messages
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Tony
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May 30, 2014 at 9:12 am
Hi Adam,
Currently you have Event Espresso 4 installed on the site and you are trying to install the Event Espresso 3 Add-ons.
Currently EE4 is not compatible with any of the EE3 Add-on’s although the Calendar Add-on has been re-created so is now available for EE4. You can read more about that here:
https://eventespresso.com/topic/ee4-events-calendar-add-on-now-available/
Currently if you require the functionality of the Add-ons you will need to use Event Espresso 3.
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Adam Drelich
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May 30, 2014 at 9:50 am
hi,
thanks for your prompt reply!
i’ve installed version Version 3.1.36.5.P but unfortunately, when i go to events espresso general settings, adjust settings and click ‘save’, it redirects me to 404 error page on the front-end. am i missing something obvious?
thanks,
Adam
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Lorenzo Orlando Caum
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May 30, 2014 at 9:59 am
Hi Adam,
Another plugin on your site may be creating a conflict and triggering the error.
Could you temporarily deactivate all plugins and reactivate Event Espresso and then test updating a setting on the General Settings page?
If it works, then please reactivate your plugins one by one to locate the source of the conflict.
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Lorenzo
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Adam Drelich
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May 30, 2014 at 12:28 pm
hi Lorenzo,
that’s not the case. i’ve tried it on a fresh wordpress installation with no plugins and default template.
what’s weird is that even the dashboard feed from event espresso shows message:
From the Blog
RSS Error: WP HTTP Error: connect() timed out!
any ideas what could that mean?
thanks,
Adam
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Lorenzo Orlando Caum
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May 30, 2014 at 2:27 pm
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
Thank you.
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Lorenzo
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Adam Drelich
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June 1, 2014 at 7:58 am
hi Lorenzo,
any news regarding this issue?
thanks,
Adam
PS. in the meantime, i’ve contacted my server company explaining the same issue and they’ve said:
“Your access to the server was blocked by mod security rule which shows that the plugin was used for some HTTP attacks. Are you using the latest version of this plugin? Can you please try to reinstall it?”
however, i’ve been testing it on a completely fresh wordpress installation, tried to reupload event espresso several times either so i’m not sure why would that be.
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Dean
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June 2, 2014 at 3:54 am
Hi Adam,
I believe Lorenzo is awaiting a response regarding that the site is running the free version.
Regarding the hosts message, did they provide any further details regarding this? We are not aware of any issues, but we take security very seriously. If you have any further information, please provide it via email (not in the forum).
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Adam Drelich
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June 2, 2014 at 4:11 am
hi Dean,
the site is running business license version at the moment.
i’ve just talked to the server support and they’ve whitelisted the hosting account and i was able to activate plugins which i couldn’t before.
though, there’s still one issue i’ve noticed so far (i’ve just started testing it all out), namely the dashboard feed doesn’t work.
it shows: WP HTTP Error: connect() timed out!
it doesn’t seem to be the biggest issue, but i’m just a little worried that it might indicated there’s still something wrong with the site.
sorry i left this message here again, i’m not sure which email address i should use?
thanks,
Adam
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Lorenzo Orlando Caum
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June 2, 2014 at 6:32 am
Hi Adam,
I sent a reply and you should receive it shortly. Feel free to reply to that email notification.
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Lorenzo
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Adam Drelich
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June 2, 2014 at 7:25 am
hi Lorenzo,
i’m still a bit confused where should i reply so i just leave a note here..
my hosting company change some security settings (whitelisted my account) and everything seems to work (so far) except of the Event Espresso News feed in the dashboard. it’s not something i really need, but it works on another servers and i’m just worrying that it might trigger some more errors on the way.
is there any chance for you to look into that please?
thanks,
Adam
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Lorenzo Orlando Caum
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June 3, 2014 at 2:02 pm
Hello,
I didn’t hear back on my prior message but it looks like the blog information in the WordPress admin is loading.
Could you confirm?
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Lorenzo
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