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Ari Mannis
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June 3, 2015 at 1:51 am
Under registrations when I click add new Registration then I select quantity and click Add tickets and continue Registrant Details I get a blank page.
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Tony
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June 3, 2015 at 5:52 am
Hi Ari,
A whitescreen normally means a fatal error is being thrown, usually caused by the site running out of memory.
To see the error we need to enable WP_DEBUG on your site.
Do you have FTP access? Or access to some form of file manager through your hosts control panel? (cPanel has one built in for example)
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Ari Mannis
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June 3, 2015 at 12:04 pm
Hey Tony,
Thanks for your response I do indeed have FTP access what should I do?
Thanks
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Lorenzo Orlando Caum
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June 3, 2015 at 12:10 pm
Hi Ari, could you temporarily enable WP debugging by adding the macro in the following link towards the middle of your wp-config.php file:
https://gist.github.com/lorenzocaum/848801a1173be464fbe7
That should enable displaying of the error that is occurring. If you see the error, then please copy and paste it here in a reply.
If you do not see anything and the screen is still blank, then try browsing to this location:
/wp-content/debug.log
You should see the error there. Please copy and paste it into a reply here.
Then go ahead and turn WP debugging back off by setting the macro to false:
https://gist.github.com/lorenzocaum/848801a1173be464fbe7#comment-1239850
Thanks
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Lorenzo
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Ari Mannis
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June 3, 2015 at 12:45 pm
Lorenozo when adding that code to the middle of wp-config.php the site breaks and only shows up blank.
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Ari Mannis
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June 3, 2015 at 12:47 pm
Cancel that, I added the code successfully. However now I do not see a debug.log in the wp-content folder.
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Lorenzo Orlando Caum
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June 3, 2015 at 2:22 pm
Hi Ari,
Did you try triggering the error again? It should arrive shortly afterwards.
If it did not appear, then your web host may have another way to retrieve the information. Go ahead and deactivate WP debugging:
https://gist.github.com/lorenzocaum/848801a1173be464fbe7#comment-1239850
Then could you ask your webhost where you can locate the server error_log?
This can usually be found via the hosting or cpanel login but it varies from host to host.
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Lorenzo
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Tony
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June 4, 2015 at 3:06 am
If Apache does not have the correct permissions to write to /wp-content/ then it can not create the file to write to.
You can try creating the file yourself and assigning it the permissions of 666
However, the code @Lorenzo provided above also sets ”WP_DEBUG_DISPLAY’ to true, meaning the error should also be displayed on the site when you trigger it.
So with this code in place:
define('WP_DEBUG', true);
if (WP_DEBUG) {
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', true);
}
Retry adding a new registrant, do you see any errors on the white screen you saw previously?
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