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Active license key but not the features

Posted: November 19, 2019 at 9:00 am

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abyaute

November 19, 2019 at 9:00 am

Hello,
I installed a few days ago your plugin in its free version to test and today I bought the premium version. I updated the license number in the plugin but I see that some sections are grayed out and not accessible and it is noted that you have to buy the license to gain access. I see the site address in your dashboard. Why is this not updated? how to do ?


Josh

  • Support Staff

November 19, 2019 at 9:04 am

Hi,

You’ll need to hit the Upgrade button on your site.

You’ll go to Event Espresso > General Settings. If no “Upgrade Now” button is displayed there you can hit the Save button. Then after the page reloads you’ll follow the prompts to run the upgrade.


abyaute

November 19, 2019 at 9:20 am

Ok I cleared and handed the license number and the button appeared, thanks.

I have another problem, I made a registration test with an email address with the domain @ orange.fr and the email that is normally sent to each registration has not been sent, nor to the administrator, neither to the registrant. Why does not it always work?


abyaute

November 19, 2019 at 9:22 am

Ok, it’s good, I just received them, it may be related to the premium update … You can close this thread!
cordially

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