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Active licence but not recognised by EE auto updates

Posted: November 7, 2014 at 7:01 am

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Sarah

November 7, 2014 at 7:01 am

I’m getting this message but if I log into my account the status and domain is OK:

A new version of Event Espresso – Calendar is available. View What’s New with version 3.2.0.p. A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.


Tony

  • Support Staff

November 7, 2014 at 7:47 am

Hi Sarah,

I have reset your license key.

Please go to Event Espresso -> General Settings.

Remove the license key (cut) and save the settings, replace the license key (paste) and save the settings once more.

Be sure to check for any white space before/after the key when pasting.


Sarah

November 7, 2014 at 9:51 am

that did the trick, thanks

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