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Account not updating on the site

Posted: September 4, 2019 at 2:05 pm

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liffeyarchers

September 4, 2019 at 2:05 pm

Recently I cancelled and reopened our event espresso account to change the billing method.

However when I go into our site it still says that the support license has expired. How can I ensure my license is connected to the current event site?


Josh

  • Support Staff

September 4, 2019 at 3:07 pm

Hi,

First you’ll click the “Dismiss” link on the notification that says the support license has expired.

Then, you’ll go to your site’s Event Espresso > General Settings page and click Save. Then you’ll go to your site’s Plugins page and click the links to update Event Espresso and any add-ons that have updates available.


liffeyarchers

September 5, 2019 at 4:40 pm

Thank you. That worked

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