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Accidental Renewal – Needed additional license

Posted: July 15, 2014 at 1:48 pm

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David Ramsey

July 15, 2014 at 1:48 pm

I just went through the purchase process while logged in, and rather than getting an additional license like I filled out the form for, it renewed the existing license I already had.

Transaction ID: 6336337595

I’d be happy to provide any further details needed, but I need this converted to an additional license asap. Thanks.


Jonathan Wilson

July 15, 2014 at 3:22 pm

Hi David,

I see that you emailed as well. I’ll follow up there.

Just for clarity’s sake. In order to have multiple licenses, you will need to have additional accounts per license, unless you purchase the EE4 or EE3 Developer Package.

So, we recommend creating a new account and purchasing through that. If you need another email for the account you create, you can create aliases, like this: https://support.google.com/mail/answer/12096?hl=en

Please let me know if I can do anything else for you.

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