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About multiple attendances issues

Posted: February 27, 2019 at 6:31 am

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Badminton Ghana

February 27, 2019 at 6:31 am

Hi, When I buy an event ticket for multiple attendees then it was showing me to add details of all those attendees. But Right now I m facing the issue and it is not showing me to add details. I did not do any single customization its simple added your plugin. Please help me it’s urgent.


Tony

  • Support Staff

February 27, 2019 at 7:00 am

Hi there,

Within each single event you can select the questions asked for the ‘Primary Registrant’ (the first ticket) and then any additional tickets (Additional Registrants).

It sounds like you have your questions groups selected for the Primary Registrant but not for the Additional Registrants.

Edit your event and look for this section: http://take.ms/1CBvc

You need to select the question groups you want to ask the additional registrants (the bottom section) and save.

If that doesn’t fix it, please link me to the event in question so I can take a look.

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