Support

Home Forums Event Espresso Premium Able to purchase more tickets than the event limit

Able to purchase more tickets than the event limit

Posted: July 24, 2023 at 9:32 am

Viewing 5 reply threads


Zoe

July 24, 2023 at 9:32 am

Hi there,

I have an issue where I am able to add and purchase more tickets than the “Maximum number of tickets allowed per order for this event”.

This happens when using the Booking Ticket Selector e.g. I can add 10, then go back in my browser and 10 more, equaling 20 (even though the limit for the event is 10). I am then able to go ahead with the purchase.

Could you please let me know how the can be prevented?

Many thanks,

Zoe


Zoe

July 24, 2023 at 9:33 am

Note: I am using the “Multiple Event Registration” plugin.


Rio

  • Support Staff

July 24, 2023 at 8:48 pm

I did try it on my end and everything is fine.
https://app.screencast.com/S8TXbuwF507Bp

kindly tell me what site that is having that problem? and shoot me a video on the problem you experience.

Send me also the system information of EE.
https://app.screencast.com/QmghKmb2cJwWO

thanks a lot.


Zoe

July 25, 2023 at 2:57 am

This reply has been marked as private.


Zoe

July 25, 2023 at 2:58 am

This reply has been marked as private.


Rio

  • Support Staff

July 25, 2023 at 11:29 pm

We requested to view the loom video you sent.

Then we need also to have your login details for in-depth testing.
https://eventespresso.com/send-login-details/

thanks


Tony

  • Support Staff

July 26, 2023 at 5:23 am

Hi there,

I’ve replied to your email regarding this as it relates to specific changes within the theme.

Viewing 5 reply threads

The support post ‘Able to purchase more tickets than the event limit’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso