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TFA
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August 13, 2021 at 2:28 pm
EE Version: 4.10.13.p
Hosting via GoDaddy
Abandoned Event Registrations are not being cleared out in a timely manner.
We have limited event sizes (approx 12 registrants). We frequently have issues where abandoned registrations are stuck, so we have 8 valid paid registrations, and 4 abandoned registrations that flag the event as sold out.
Saw a similar post on this support board that mentioned the CRON Event for AHEE__EE_Cron_Tasks__expired_transaction_check
These appear to be failing and I assume are the culprit (as is hosting on GoDaddy) … please advise on a solution.
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Tony
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August 16, 2021 at 3:54 am
Hi there,
When you say a timely manner, how long are they taking to clear? Or are they not clearing at all?
If you go to Dashboard -> Tools -> Site Health.
Wait around 60 seconds for all of the tests to complete on that page, does it show issues with cron or scheduled tasks?
—
Install the WP Crontrol plugin: https://wordpress.org/plugins/wp-crontrol/
Go to Tools -> Cron Events
Does it say anything about WP_Cron at the top of the page?
Do you see a lot of events show AHEE__EE_Cron_Tasks__expired_transaction_check as overdue?
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TFA
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August 16, 2021 at 7:54 pm
They weren’t clearing at all. I’ve manually trashed them to clear up space in the event, so there aren’t any “stuck” currently.
Site Health Result:
A scheduled event has failed
Performance
The scheduled event, check_plugin_updates-eea-events-grid-view-template, failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.
Cron Events:
No mention of WP_Cron
If I search Hook Names for “AHEE__EE_Cron_Tasks__expired_transaction_check” I get 63 results back.
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Tony
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August 17, 2021 at 5:28 am
Ok, so it sounds like there may be an issue with WP Cron on your site.
Did site health mention anything about loopback requests? (The test for a loopback request takes roughly 30-60 seconds to complete)
‘A scheduled event has failed’ errors means WP_Cron hasn’t run to execute the function scheduled to run, you browsing the site/admin should have triggered those already.
In Cron events, does it show your ‘next run’ times as dates/times in the past?
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TFA
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August 17, 2021 at 1:47 pm
I didn’t see any mentioned of loopback requests.
does it show your ‘next run’ times as dates/times in the past?
— YES, showing June 2021 dates
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Tony
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August 17, 2021 at 2:13 pm
does it show your ‘next run’ times as dates/times in the past?
— YES, showing June 2021 dates
Ok, then that’s the problem.
You mentioned your hosted with GoDaddy so I recommend creating a ticket with them to confirm WP_CRON is functioning. They may have disabled it on the site and then set up a ‘real’ cron which is failing and needs investigation.
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TFA
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August 17, 2021 at 2:23 pm
Thanks, will reach out to GoDaddy support.
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