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youtech2012
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January 23, 2018 at 8:49 am
I recently upgraded my Event Espresso version from 4.9.29.p to 4.9.53.p. Before the update, I did not see “abandoned registrations” in the backend. Now, I’m getting a few. Is there a reason I’m seeing them now? What are they exactly? Just if someone goes through part of the registration process but does not complete it? Is there a way I can turn these off?
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Josh
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January 23, 2018 at 9:05 am
Is there a reason I’m seeing them now?
This is because version 4.9.29 didn’t differentiate between a failed transaction and an abandoned transaction. The newer versions of Event Espresso do.
What are they exactly? Just if someone goes through part of the registration process but does not complete it?
An abandoned transaction is another way of saying “they made it to the registration form step, they completed the registration form, but did not complete the payment step for some reason”
Is there a way I can turn these off?
No.
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