Support

March 6, 2018 at 1:15 pm

Yes they can. They’ll need their unique registration URL to get back to their registration and complete the payment. They’ll automatically get a “Registration Pending Payment” email if they’ve finalized the registration, and that email includes the URL. Also, you can manually send them that URL by going to Event Espresso > Transactions then click the email icon in the Actions column. This will send a payment reminder which will include the registration URL to return to.

March 6, 2018 at 1:40 pm

From the looks of the screenshot, all of the transactions are either paid (the first two) or the transaction total = 0.00. The send payment reminder icon will display if both of these two conditions are met:
1) The Payment Reminder message type is activated
2) The transaction total shows as owing

March 8, 2018 at 4:53 pm

When you cancel registrations from the Event Espresso > Registrations page it will give you the option to Cancel Registrations and another option to Cancel Registrations and Notify. If you select Cancel Registrations, no email will be sent.

If you want to be extra sure to not send a Cancellation email, you can go to Event Espresso > Messages > Settings, then drag the Registration Cancelled item to the Inactive Message Types box. This will remove the Cancel Registrations and Notify option.

March 9, 2018 at 10:21 am

Hi,

One thing to keep in mind is that a transaction is not the same thing as the registration. For example, one transaction can have many registrations. When you cancel a registration, the transaction is considered complete because there’s no further action required. The color of the bar to the far left actually designates the registration status, and the bar will be gray when it’s a cancelled registration.

That said, if you want to customize this, you can add the following code to your site:

add_action(
    'admin_head-event-espresso_page_espresso_registrations', 
    'my_custom_admin_reg_colors'
);

function my_custom_admin_reg_colors() {
  echo '<style>
    .reg-status-RCN a.ee-status-color-TCM {color:gray;}
    </style>';
}

You can add the above to a functions plugin or into your WordPress theme’s functions.php file.