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Diane Sheya
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December 21, 2017 at 5:22 pm
In the last couple months we’ve run into an issue where people abandon their carts but are counted towards the total slots available for our events. We have tried the method of resetting the ticket and daytime reserved counts, but the issue keeps happening. This seems to coincide with the latest update – not sure what other potential causes or remedies may be.
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Tony
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December 22, 2017 at 5:03 am
Hi there,
When a user selects a ticket, the qty of tickets the selected is ‘reserved’ for the duration of the session, by default, this is 1 hour.
We have tried the method of resetting the ticket and daytime reserved counts, but the issue keeps happening.
What that does is force EE to check for expired reservations that haven’t been removed yet.
So, when using the above option, do the events switch back to upcoming/active?
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Diane Sheya
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December 27, 2017 at 12:03 pm
Yes, they become active again. But we’re having to do this rather frequently – the tickets are being reserved for longer than an hour (typically more than a day).
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Josh
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December 27, 2017 at 12:21 pm
It sounds like your site could use an additional cron scheduled to remove those reserved tickets from when there are abandoned carts. This is fairly straightforward to add by installing the code as a plugin. You can get the plugin code from here:
https://gist.github.com/joshfeck/19cf49a2a30e939cca6d0a7014f7c183
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Diane Sheya
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December 27, 2017 at 1:26 pm
Great! We’ll give it a shot and let you know if we still see the issue!
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