|
Katelyn
|
April 4, 2023 at 7:28 pm
Two questions:
1. I noticed the system keeps track of abandoned transactions. Is there a way to set-up an automated email in the system?
2. We have it set-up so multiple users can be registered for multiple events. Is there a way to pull the main user’s (in charge of the billing) email address from a set of the registration questions and insert it into an email for the approved transaction?
|
|
Tony
|
April 5, 2023 at 4:41 am
Hi there,
1. I noticed the system keeps track of abandoned transactions. Is there a way to set-up an automated email in the system?
Not currently no, we track those as the help give an indication of issues but don’t have a message type for Abandoned registrations currently.
2. We have it set-up so multiple users can be registered for multiple events. Is there a way to pull the main user’s (in charge of the billing) email address from a set of the registration questions and insert it into an email for the approved transaction?
Yes, how depends on where your questions are setup within the registration and where you want to include them in the email.
Can you link me to the event so I can take a look are your registration form?
|
|
Katelyn
|
April 5, 2023 at 8:58 am
This reply has been marked as private.
|
|
Katelyn
|
April 5, 2023 at 1:24 pm
Is there also a way to auto-fill the Billing Information if someone has previously filled out that information in the past?
|
|
Tony
|
April 5, 2023 at 2:51 pm
Okay; is that something that might be a feature in the future?
We are tracking requests for it, but nothing is set in stone yet. I’ll add your vote to the feature request for it.
Is there also a way to auto-fill the Billing Information if someone has previously filled out that information in the past?
Hmm, possibly.
Do you require users to log into the site?
|
|
Katelyn
|
April 6, 2023 at 6:28 am
Thank you.
We don’t require users to log into the site for purchasing tickets, no.
|
|
Tony
|
April 6, 2023 at 7:24 am
Ok, so there’s no way for EE to know that person has previously provided those details so it can’t autofill the fields.
You would need to require users log into the site so that EE can then pull their previously entered details.
|
|
Katelyn
|
April 6, 2023 at 8:02 am
Okay; pardon my ignorance. Does it auto-fill when they’re logged in or is that something I would need to program?
|
|
Tony
|
April 6, 2023 at 10:16 am
If you require users to log in then we have a snippet you can use to autofill previously answer questions for that user, it’s not built into Event Espresso itself but a separate snippet(s).
Address answers: https://github.com/eventespresso/ee-code-snippet-library/blob/master/addons/eea-wp-user/jf_filter_address_answer_for_wpuser.php
Custom question: https://github.com/eventespresso/ee-code-snippet-library/blob/master/addons/eea-wp-user/mn_wp_user_addon_save_custom_answers_too.php
You use those with the WP user integration add-on to autofill the registration form.
If that sounds like something that will work for you I can add more details?
|
