|
spoling
|
January 10, 2018 at 9:00 am
I have one registrant that shows Abandoned and Pending Payment. He intended to pay via a check on a PO. His entry is not included in the CSV export.
What are you supposed to do with these? email them and tell them to start over?
|
|
Tony
|
January 10, 2018 at 9:44 am
Hi there,
If the user has a transaction status of Abandoned and a Registration Status of Pending Payment then the user did not finalize the registration, they may have selected the Check payment method, but not clicked the ‘Finalize registration’ button after doing so.
Transactions with an adbandond status are not included in the CSV unless they have a Registration status of Approved (however, please don’t just Approve the registration)
You have a couple of options, one being emailing the user to start over, or…
What I would do is apply a payment to the transaction without triggering any of the message, then remove that payment again. That will fix the transaction show it shows as Incomplete.
The registration will look like this – http://take.ms/ebVSL
Click the transaction date to edit the transaction, you should see something like this – http://take.ms/t3JeK
Click to apply a payment.
The payment amount can be any but I would use a value less than the total just to be sure.
Make sure the Registration status is set to ‘Leave the same’ and that all messages are disabled – http://take.ms/5Ui8Q
Then apply the payment.
Now you can delete that payment you just added – http://take.ms/3VTAi3
Again make sure the registration status is set to Leave the same and no messages will be triggered – http://take.ms/A4gj9
That will fix the transaction and the registration will now show up in the CSV.
You can use the Send Payment Reminder button if you want to send a payemnt reminder – http://take.ms/CsIFt
|
