Support

December 17, 2015 at 3:08 pm

Hi,

From the Help Documentation on the Transaction Page:

Abandoned Transactions
Shows transactions that have been abandoned, either due to a technical reason (server or computer crash during registration), or due to an abandoned cart where the registrant chose not to complete the registration process. Please note that Abandoned Transactions were able to capture contact information for at least one registrant. This can be helpful for following up with the contact to determine if they still wish to attend the event or not.

Failed Transactions
Shows transactions that have failed, either due to a technical reason (server or computer crash during registration), or some other reason that prevented the collection of any useful contact information from any of the registrants. This could mean the registrant abandoned the registration process before submitting any data whatsoever or may even indicate attempts by spam bots to submit the registration form.

The Registrations table does not show Abandoned or Failed Transactions, it only shows registrations of several statuses (Approved, Pending Payment, Incomplete, Not Approved, Declined, Cancelled). You can use your filters at the top of the page to show/hide those items. You can see the Incomplete registrations by clicking the “Incomplete” filter at the top of the Registrations list table.

Does that help?