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Gabriel Hernández
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October 5, 2015 at 11:15 am
I’m getting this error and i already found why, just happened with the zopim chat plugin (Versión 1.4.1) installed. I used with this plugin before without any problem but now we are getting that error and cannot complete a registration.
This is the registration page:
http://calidadeinocuidad.com/eventos/1er-congreso-nacional-de-calidad-e-inocuidad-alimentaria/
I already disabled the zopim widget to allow our visitors the registration but i really need it enable.
Can you help me to fix this?
Thanks so much
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Lorenzo Orlando Caum
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October 5, 2015 at 12:33 pm
Hi there Gabriel,
Does Zopim offer an exclusion option for the live chat?
For example, is it possible to set it to not activate during registration checkout by adding that URL to an exclusion list?
—
Lorenzo
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Gabriel Hernández
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October 5, 2015 at 1:14 pm
Doesn’t
They just have this panel:
I just enabled it and disabled again just to see the panel.
It’s weird because was working properly before.
Let me know if i need do something else.
Thanks.
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Gabriel Hernández
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October 5, 2015 at 2:41 pm
I forgot add the image:
http://pho.to/9lLai
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Jonathan Wilson
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October 5, 2015 at 3:17 pm
Hello Gabriel,
According to the screenshot you shared, it appears that you can add custom code to the plugin. Do you have a support account with Zopim? If so, maybe you can ask them what code you can add to that custom code area in order to disable the chat on specific slugs or pages.
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Josh
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October 5, 2015 at 3:18 pm
Hi Gabriel,
You could try running this code in a custom functions plugin and it should remove the widget for the registration page only:
function remove_zopim_on_reg_page() {
if (is_page('proceso-de-registro')){
remove_action( 'wp_footer', array( 'Zopim_Widget', 'zopimme' ) );
}
}
add_action( 'template_redirect', 'remove_zopim_on_reg_page' );
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Gabriel Hernández
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October 6, 2015 at 10:49 am
Do you what i’m getting the same error and this time with the zopim widget disabled it.
Can you help me to fix it?
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Josh
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October 6, 2015 at 11:00 am
I’m not sure what you mean, can you clarify? Does the error occur if the Zopim plugin is deactivated?
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Gabriel Hernández
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October 6, 2015 at 11:39 am
Yes, now the error appear even with the zopim plugin disabled “A valid transaction could not be initiated for processing your registrations.” is the message showed.
I don’t know what can making this because like i told you everything worked perfect before i don’t even install or modify something before the error started.
If you need something else, let me know.
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Lorenzo Orlando Caum
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October 6, 2015 at 12:15 pm
Hi Gabriel,
Could you try temporarily turning off reCaptcha and let us know if it works?
Event Espresso –> Registration Form –> Recaptcha
—
Lorenzo
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Gabriel Hernández
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October 6, 2015 at 12:41 pm
Works! i also tried with the Zopim Plugin and works too.
I hope the Captcha disabled could be fixed soon.
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Josh
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October 8, 2015 at 11:15 am
While we’re not seeing the reCaptcha issue when we test on our servers, we’ll update this thread with any new information about what we find out with reCaptcha.
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Lorenzo Orlando Caum
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October 21, 2015 at 11:33 am
Hi there Gabriel, we have a couple reports of this issue. However, myself and other team members have not been able to duplicate the issue.
It would be helpful to have access to a temporary staging site so we can debug. Would you be able to provide one? If so, please follow up here with a temporary WP dashboard login and a temporary SFTP / FTP login for the staging site:
https://eventespresso.com/send-login-details/
The above option is preferred as we’ll be able to add some debugging code to track the source of the issue. However, if that is not available, then a copy of your theme as a zip file would be helpful and you can email it here:
support at eventespresso.com
If you email the theme in, please do add a short note so we know what the file is for.
Thanks for your help in troubleshooting!
—
Lorenzo
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