Support

September 23, 2013 at 11:59 am

Hi there,

I’ll follow up with each of your questions below:

1) When a registration email goes it, the default name that comes up is WordPress. How would we go about changing this?

There’s an email setting you can change in Event Espresso>General Settings: Enable Fancy email headers.

https://eventespresso.com/wiki/general-settings/#email

2) Whenever somebody registers, they show up on the attendees list twice. Is this because I have full registration on?

I’m not sure why they would show up in the attendee list twice unless they filled out two registration forms. Or it’s possible there is a plugin conflict that is duplicating the registration when it gets submitted. Can you check the registration times? You might try testing out a test registration to see if you can reproduce this.

3) How do I go about changing the questions on the registration form? I have changed them on the template but the changes do not show up on the registration form.

No template editing is required to change the questions on the registration forms. Questions can be modified within the question and question group management screens:

First you create your questions and groups:
https://eventespresso.com/wiki/create-registration-forms/
Then you add the question groups to your events:
https://eventespresso.com/wiki/create-a-new-event/#eventoptions

4) At the moment payment is completed AFTER they have registered. Is there a way to have them pay first and then complete registration as we have to chase our customers then for funds.

Not at this time. Event Espresso is designed to capture the registration before payment.

5) We are looking at making an alumni only section in our site. Would your WP User Integration work for doing this?

If you are looking to offer special pricing or alumi only events, yes.

6) For some reason we are receiving confirmation of registration emails for our free events when people register but not for our paid events. Is this a setting that we have checked off and why we are not receiving it?

Possibly. This can happen if the “Send registration confirmation emails before payment is received?” is set to no -and- they haven’t paid yet -or- the Payment notification from your payment processor (eg. PayPal) isn’t making it back to your website. If it’s the latter, we have some documentation that can help:

https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/

7) For SEO purposes, does EE open in another frame or is it possible to optimize the copy within the event descriptions?

Event Espresso does not have an open an event in another frame option (which I think could un-optimize SEO if it did) What some have done is use the auto-post feature which will automatically add a blog post for each event to their blog or as a custom event post type.

https://eventespresso.com/wiki/custom-post-types-basic-setup/

October 2, 2013 at 2:26 am

Hi,

1) Probably not no, it is doubtful we will move away from the registrant being captured regardless of payment state.

2) Not currently, version 4.X will have a single registration/payment page.

3) It depends on your set up. If you have limited spots available for your event, make sure the users are set as incomplete by default (this IS the default) and perhaps make a note on the event that if they dont pay, they are not guaranteed a spot. Also I would make sure registration confirmation emails do not go out until payment is complete. If they do, people may think they have booked event though they havent paid.

October 4, 2013 at 6:27 am

@James – I see, I am not entirely sure why that isn’t working for you as it works on my test sites. Are you running any caching plugins? Right now the only option I can see is to use a thirdparty plugin such as http://wordpress.org/plugins/wp-mailfrom-ii/ as the fancy headers option should stop the WordPress name coming through

@Dan, agreed, the wording could be improved. I’ll make a request.