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Bill
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May 23, 2022 at 12:12 pm
I need help. My customers are receiving 404 error messages when trying the access the checkout page. This is not isolated, it’s happening for all ticket sales. Any advise provided will be appreciated.
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Tony
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May 23, 2022 at 2:14 pm
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Bill
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May 23, 2022 at 2:25 pm
Hi Tony, I went to the link provided and saw a page marked as “Registration Page”. No other text was provided.
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Bill
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May 23, 2022 at 2:28 pm
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Tony
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May 23, 2022 at 2:42 pm
Edit the page (you can see the admin bar at the top of the page yes?, click Edit Page).
Make sure the page is publicly published.
It has either been trashed or set to private. Logged out users can’t even view the page, only logged in admins can.
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Bill
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May 23, 2022 at 3:07 pm
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Tony
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May 23, 2022 at 9:00 pm
Strange, that page isn’t public.
When I go to the above link: https://astontechconsult.com/?page_id=663
I see this: https://monosnap.com/file/3PyI0JpXGyvtgFySlsoyE635rZcU1h
No code is showing, only empty text boxes for “Header and body script.
I don’t follow this, can you add a screenshot showing what you can see, please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Bill
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May 24, 2022 at 9:02 am
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Tony
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May 24, 2022 at 11:07 am
Ahh being in is similar Draft in terms of front behaviour 🙂
The screenshot looks fine now but I’m glad you found the problem, any further issues please let us know.
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