Support

November 21, 2019 at 2:41 am

Hi there,

Event Espresso has a lot of individual files and installing via FTP often casues issues as sometimes singles files can be dropped/skipped/lost for various reasons and even with a single file missing you’ll get’s errors.

I recommend increasing post_max_size and upload_max_filesize within your php.ini file (hosts often have a section in your control panel which you can use to change these values), I would use something like:

post_max_size = 16M
upload_max_filesize = 8M

Then upload though the Dashboard again.

Do you have the full error you getting on the site? If so can you post that error so we know the specific issue you are running into. If you don’t have it current check the error_log within the root directory of the site, it should be saved there.

November 21, 2019 at 6:56 am

I updated the php.ini file but am still getting the same error: The uploaded file exceeds the upload_max_filesize directive in php.ini.

Event Espresso is currently 6.1MB when zipped, the default value on many hosts is 4MB. If you updated to the above to use 8MB but it still fails with the same error than that value isn’t being used on your site.

I recommend contacting your host and have them update it for you as it depends on their setup how you apply the change.

[20-Nov-2019 03:59:20 UTC] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 32768 bytes)

This error means your site is running on ~40MB of memory, which is rather low.

You can update this by adding define( 'WP_MEMORY_LIMIT', '128M' ); to your wp-config.php file above where it has /* That's all, stop editing! Happy blogging. */.

That will tell your server to allow up to 128MB of ram rather than 40MB.

See: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

[20-Nov-2019 05:41:55 UTC] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/willowar/public_html/artmakersdenver/wp-content/themes/

Any error/notice/warning showing /wp-content/themes/* are from your theme and not EE. I recommend contacting your theme author to fix those as if there are many on each request your log files will grow rapidly.