Support

October 30, 2019 at 8:15 am

What is the method of installing a PHP error log again?

I’m not sure I follow, your host would usually set up PHP error logging on your server.

NOTICE: wp-content/plugins/members/admin/class-meta-box-content-permissions.php:131

That notice isn’t a problem, it’s from the members plugin and not run on the front end.

There’s a database error being thrown in relation to the Price Modifier add-on:

WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ')' at line 1 for query SELECT OPT_DESC FROM esp_question_price_opt WHERE id IN ()

That’s something that will likely need to be fixed in that add-on.

You’re also getting multiple exceptions regarding displaying your tickets, but there’s no details I use to troubleshoot that.

Are you getting reports of the site showing something like error?

Something went wrong and we’re unable to display your ticket. Please contact the event organizer to get your ticket.

October 30, 2019 at 8:52 am

Ok, so what has been changed on the site recently? Something must have been changed as the code doesn’t stop running without something changing.

The site is also crazy slow and check-in isn’t loading on mobile devices.

I doubt this is an issue with EE itself but rather server-side.

I am pleading for direct support. I just blew up a seminar this morning and it caused issues with 150 lawyers.

We can help troubleshoot directly but right now we don’t have enough information so you’d likely work through the majority of a support token just looking around to see what is happening.

Have you altered the ticketing add-on? The reason I ask is the line numbers (and error message) don’t match up with the version I have.

I’m assuming the above error was original “The request for the “ee-txn-tickets-url” route has a malformed url.”?

October 30, 2019 at 9:00 am

You look at how much of the server’s resources are being used, if its something like 80%+ pretty much all the time, it’s likely time to upgrade.

With the exception of speed above, there’s nothing saying you have outgrown the server and the requests don’t show as timing out etc.

October 30, 2019 at 10:00 am

I don’t have enough information to start on this, your welcome to submit a support token and I’ll take a look but as mentioned you are best providing details here first, otherwise I’ll be spending more time diagnosing, which eats into your support token (they are valid for 30mins of support time).

That’s why I asked these 2 questions:

Have you altered the ticketing add-on? The reason I ask is the line numbers (and error message) don’t match up with the version I have.

I’m assuming the above error was original “The request for the “ee-txn-tickets-url” route has a malformed url.”?

If you wish to submit your token as is, you can use support[at]eventespresso.com

October 30, 2019 at 10:34 am

Ok, please submit all of the details requested on this form:

https://eventespresso.com/send-login-details/

As your site is currently throwing error 500, we’ll need FTP access (or some form of file manager through cPanel if preferred) to view the files and troubleshoot. Please don’t submit those here, the form is a secure method of doing so.

October 30, 2019 at 1:38 pm

Hi,

After checking the site, it appears the trouble was some edits were made to the wp-config.php file.

I’ve removed everything that was added after the “/* That’s all, stop editing! Happy blogging. */” note, and fixed the code for defining the ABSPATH constant. That code had been altered and was likely the reason your site went down.

Going forward, if you make any edits to the wp-config.php file, it’s advised to take a backup first. This way if anything goes wrong you can restore to that backup.