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iwbnet
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December 27, 2017 at 4:49 pm
When we click the All Registrations CSV Report OR Filtered CSV Report buttons we get a 404 Error page. How do I rectify this so we can export all registrations to use in CSV.
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Josh
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December 27, 2017 at 6:50 pm
Hi there,
You can first follow this guide:
https://eventespresso.com/wiki/troubleshooting-checklist/
If the above troubleshooting steps yields no results, there may be a mod-security rule getting tripped which would cause a redirection to a 404 page. The first thing to try is you go to the Events admin list table, then hover over an event name, then click on Registrations. This will take you to a list of registrations for only the event. At that point, you click on Reset Filters. Then try the Filtered CSV Report button. If you get the 404 page then, you can contact your host and see if they can check the mod security logs. Whatever triggered the Mod_security rule can probably be whitelisted.
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iwbnet
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December 27, 2017 at 9:19 pm
Thank you Josh. It was the conflict with WP Security & Firewall plugin so I have changed the settings and now it works. 🙂
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Tony
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December 28, 2017 at 4:08 am
Just for future readers of this thread, we have the above plugin listed on our known conflicts page and have details on the which settings to change here:
https://eventespresso.com/wiki/known-third-party-plugin-theme-conflicts/#all_in_one_security
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