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4.6.2 Update has crashed the site

Posted: February 5, 2015 at 3:19 pm

Viewing 10 reply threads


Armen Orujyan

February 5, 2015 at 3:19 pm

just updated ee4 to 4.6.2 and everything went blank: wordpress, site…

we have completely disabled the plugin – the only way to put the site back up. does anyone have a solution for this?


Armen Orujyan

February 5, 2015 at 3:37 pm

wanted to add. my WP is 4.1


Tony

  • Support Staff

February 5, 2015 at 3:52 pm

Hi Armen,

A blank page usually means a fatal error has been thrown.

If you activate WP_Debug and re-activate Event Espresso is there an error message shown?


Armen Orujyan

February 5, 2015 at 4:07 pm

Hi Tony, thanks for the quick reply. here it is

Strict Standards: Redefining already defined constructor for class googlefonts in /home/athgoorg/public_html/athgo/wp-content/plugins/wp-google-fonts/google-fonts.php on line 140

Warning: require_once(/home/athgoorg/public_html/athgo/wp-content/plugins/event-espresso-core-reg_/core/helpers/EEH_Debug_Tools.helper.php): failed to open stream: No such file or directory in /home/athgoorg/public_html/athgo/wp-content/plugins/event-espresso-core-reg_/espresso.php on line 188

Fatal error: require_once(): Failed opening required ‘/home/athgoorg/public_html/athgo/wp-content/plugins/event-espresso-core-reg_/core/helpers/EEH_Debug_Tools.helper.php’ (include_path=’.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php’) in /home/athgoorg/public_html/athgo/wp-content/plugins/event-espresso-core-reg_/espresso.php on line 188


Armen Orujyan

February 5, 2015 at 4:11 pm

I am not sure if this is going to make a difference, but i have just in case renamed the folder back to its original name

Warning: require_once(/home/athgoorg/public_html/athgo/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_Debug_Tools.helper.php): failed to open stream: No such file or directory in /home/athgoorg/public_html/athgo/wp-content/plugins/event-espresso-core-reg/espresso.php on line 188

Fatal error: require_once(): Failed opening required ‘/home/athgoorg/public_html/athgo/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_Debug_Tools.helper.php’ (include_path=’.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php’) in /home/athgoorg/public_html/athgo/wp-content/plugins/event-espresso-core-reg/espresso.php on line 188


Tony

  • Support Staff

February 5, 2015 at 4:17 pm

How did you update Event Espresso?

Did you update manually via FTP or using the auto update?

If you update manually, did you first delete the plugin and then upload the new version or overwrite the current version?


Armen Orujyan

February 5, 2015 at 4:20 pm

through wordpress, plugin auto update


Tony

  • Support Staff

February 5, 2015 at 4:24 pm

Can you delete Event Espresso from your plugin list.

Go to Your Account Page, download the latest version of EE4 to your computer, desktop for example, then upload this file manually by going to:

Dashboard -> Plugins -> Add New -> Upload Plugin.


Armen Orujyan

February 5, 2015 at 4:30 pm

worked. thanks Tony!


Tony

  • Support Staff

February 5, 2015 at 4:33 pm

Great I’m glad that worked for you.

Any other problems just let us know 🙂


Lorenzo Orlando Caum

  • Support Staff

February 5, 2015 at 4:41 pm

Hi there Armen, if you haven’t already done so, could you please backup your site and update to Event Espresso 4.6.3?

Thanks


Lorenzo

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