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Nuno
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August 26, 2015 at 12:33 am
we have Priority Support Token.
can you tell me how to use this? How can someone from your team can see my site review and tell me solution?
we need help live support because, our site registration and payment page getting very slow its taking 20 sec to proceed it.
http://unlocklive.aea.com.br/beta/cursos/curso-de-arquitetura-de-hospitais-clinicas-e-laboratorios
order any item and can see how long taking:
you can use demo content only you will need CPF : 939.227.192-10
please Make an order and let us know.
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Tony
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August 26, 2015 at 4:59 am
Hi Marcio,
To redeem a support token you would go to your account page then under your support licenses you would see a link similar to this – http://take.ms/y2JDO
Clicking on that link allows you to provide all of the details needed for the support token.
However I do not see any support tokens on your account, did you recently purchase one?
I did run a test registration on your site and did not have any problems with latency. although the Payment method does not appear to finalize the registration, it appears to be a custom payment method is that correct?
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Nuno
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August 26, 2015 at 7:40 am
actually its Bank payment method and we just added a few fields as suggested methods.
can you fill up and inspect why taking this long time, please.
if you want access to review code we can give you.
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Nuno
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August 26, 2015 at 10:01 am
http://screencast.com/t/zIRzrQ0e
please check we already bought the token. please help us to find it.
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Tony
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August 26, 2015 at 11:55 am
Hi Marcio,
I’m ran a few test registrations on your site each time the registrationn finalized within 5 to 6 seconds.
What memory limit is set within the site?
If you go to Event Espresso -> Maintenance -> System Information.
Search for ‘wp_memory’, what value is set there?
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Nuno
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August 26, 2015 at 11:58 am
[wp_memory] => <mark class=”error”>40M – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP “</mark>
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Tony
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August 26, 2015 at 12:05 pm
That limit is rather low.
Are you comfortable editing php files and using FTP?
The WP_MEMORY_LIMIT value needs to be set to a higher value.
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Nuno
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August 26, 2015 at 12:11 pm
where will I set this value? can you give some Example?
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Nuno
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August 26, 2015 at 12:48 pm
[wp_memory] = 128
I set this
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Nuno
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August 26, 2015 at 12:51 pm
I cant see any improvement. please test the form submitting speed.
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Josh
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August 26, 2015 at 2:45 pm
Hi Marcio,
I took a look at your site and it appears to be slowing down due to:
1) The W3 Total Cache plugin, can you disable all caching?
2) The number of http separate requests for all of the JavaScript and CSS files. We can set up a plugin that will concatenate the bulk of these files to reduce the number of separate requests if you can fill out the form on this page completely:
https://eventespresso.com/send-login-details/
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Nuno
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August 26, 2015 at 10:56 pm
Hi Josh,
I have submitted the login details. Please let me know anything else you need.
Thanx
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Josh
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August 27, 2015 at 10:25 am
Hi Marcio,
I went through and disabled a few of the settings in W3 Total Cache that were improperly configured and turned off its debugging features, which was actually causing a big performance drop on your website. Can you check the registration page now and let me know if things have improved from your end?
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Nuno
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August 27, 2015 at 10:59 am
Josh,
Could you please run a test from payment section? Still its same and no improvement.
Thanx
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Josh
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August 27, 2015 at 11:16 am
Hi Marcio,
I only tested the registration form, which is much faster now. The payment section you asked about includes the addition of a custom form, and we cannot support customized code there. The processing of the custom form may be the reason it’s so slow. I did try to submit your payment form and can’t get past its validation for the CPF field, so I can advise you contact your developer and they can take a look at that form.
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Nuno
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August 27, 2015 at 11:19 am
Josh,
you can try with this: CPF: 939.227.192-10
Actually we used here your default Bank Payment module and its the right way we implemented.
Even we off the simple form and still same time slow. while you testing you can debug.
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Josh
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August 27, 2015 at 12:05 pm
Hi Marcio,
I don’t know how to debug this because the added form isn’t something that Event Espresso has in the Bank Payment module. Does your developer know how to debug their own code?
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Nuno
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August 28, 2015 at 4:59 am
Tony Warwick,
we really need help from you either or by paid token.
Finally, we discovered the issue is related the server.
I hosted the site on site5 server and the billing form registration process 20 sec
but I uploaded the site on liquid web server it’s taking 3 sec. Long time we talked with site5 guy to find the issue and they totally unable. so suggest us how we can find out which server variable or resource should be improved or which parameter was not supporting with your Plugin.
It’s your component so you can better tell what should do.
Josh told me we used a custom form that’s why problem and can’t support but this is not true. I can completely remove the form and same performance. so before comment on anything should research.
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Josh
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August 28, 2015 at 8:18 am
Hi,
It’s no surprise that you have found that your modified copy of Event Espresso performs better on a Liquid Web server. I can suggest you use Liquid Web to host your website. Liquid Web’s dedicated and VPS hosting is highly recommended over site5’s shared hosting for optimal performance when using an application like Event Espresso.
Re: The research. I went through some of the files and I can see that someone on your team has heavily modified the following files:
EE_Payment_Processor.core.php
EE_System.core.php
EE_Billing_Info_Form.form.php
EE_Attendee.class.php
Support staff have spent over the 30 minutes of priority support time combing through and fixing Caching settings that were improperly set up, and looked for other clues for the slowdown and found that a number of core Event Espresso files and function have been modified.
We are in no position to support a modified product. Your developers can move the custom code into its own plugin instead of directly modifying core files. If they run into any issues where an additional filter hook or action hook can be helpful, we welcome pull requests:
https://github.com/eventespresso/event-espresso-core
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