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David Haughton
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November 24, 2014 at 3:42 am
Hi
I am having an issue with Paypal telling Event Espresso that someone has paid.
IPN is turned on and the address is correct.
Paypal is verified.
Transaction page is public.
I also used the simple transaction temple you provide.
Some have gotten through but not all.
I resent all the transactions via paypal but they are not getting through.
Is there anything else I can do to make this work?
cheers
Dave
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Tony
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November 24, 2014 at 4:11 am
Hi David,
Are you running caching or security plugins?
If you view the registrations within the admin do they stay ‘Incomplete’ or do they show as ‘Complete’?
If you go to wp-content/uploads/espresso/logs/
You should find paypal.ipn_results.log, in there do you see any errors that may shed some light on this?
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David Haughton
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November 24, 2014 at 4:56 am
Hi thanks for the reply.
the registrations are sent to ‘payment pending’
I am not seeing a log there at all.
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Tony
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November 24, 2014 at 5:41 am
Are you using EE3 or EE4?
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David Haughton
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November 24, 2014 at 5:43 am
ee4
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Tony
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November 24, 2014 at 5:48 am
Are you using any caching or security plugins on the site?
Does it happen on a specific event or all your events?
Which version of EE4 are you currently running?
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David Haughton
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November 24, 2014 at 5:56 am
not using any caching or security plugins
this the first paying event we’ve done
Version 4.4.3.p
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Tony
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November 24, 2014 at 6:01 am
In EE4.4.4.p we fixed some Paypal IPN validation issues with tickets that have a single quote within their name. Do any of your tickets have single quotes/apostrophes?
Either way I would recommend updating to the latest version (currently 4.4.5.p) using the auto update feature. Be sure to make a full site backup before doing so (files and database) just to be safe.
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David Haughton
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November 24, 2014 at 2:05 pm
thanks how do I use the autoupdate feature?
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Lorenzo Orlando Caum
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November 24, 2014 at 2:35 pm
Hi, you should be prompted to update via WordPress admin (WP dashboard) –> Plugins –> Event Espresso.
A manual update will also take you to the current software:
https://eventespresso.com/wiki/updating-event-espresso/#update_manually
—
Lorenzo
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