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License Key needs a Reset

Posted: May 29, 2015 at 11:15 am


Alekka Sweeney

May 29, 2015 at 11:15 am

I have a valid license that is inactive on EE.com, but when entered into EE on WP side, says its invalid. How can I get this resolved?


Garth

  • Support Staff

    •

May 29, 2015 at 11:24 am

Hi Alekka,

How are you today?

Is this your first attempt to use the license key? Can you double check that there are no spaces at the beginning or end of the license key?


Alekka Sweeney

May 29, 2015 at 12:38 pm

There are no spaces. I get the green checkmark next to the field saying the key is good, but the warning up top tells me that the key is invalid.


Lorenzo Orlando Caum

  • Support Staff

    •

May 29, 2015 at 12:49 pm

Hi Alekka, try your new support license key:

https://eventespresso.com/users/givesugar/#account-settings

—
Lorenzo


Alekka Sweeney

May 29, 2015 at 12:54 pm

Thank you, that worked.

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Status: closed

Updated by  Alekka Sweeney 8 years, 11 months ago ago

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